I was able to get TechStream to finally load after it was suggested to reinstall but now I can't seem to get my cable to show up. There might be a couple of reason for this that I'll need to explore more.
@getco thank you for this. Not sure if this is Mac related, but everything seems to work great until I go to launch TechStream - at this point, nothing happens. Do you have any suggestions, I'm not really sure where the error is. Thanks again.