This reminds me of this, also with a happy ending: https://forum.ih8mud.com/showthread.php?t=78502&highlight=2006+airbag+replacement
My new 2005 LC frame problem (1 Viewer)
- Thread starter a990dna
- Start date
This site may earn a commission from merchant affiliate
links, including eBay, Amazon, Skimlinks, and others.
- Thread starter
- #102
JP, et al --
Thanks again for your feedback and support.
I can't get into too many details right now... please consider this: The individual dealer makes the difference in "sales satisfaction", "customer service" and "after sales satisfaction" experience... all those JD Power survey results are skewed data IMO.
With all my frustrations with mid-level management at Toyota Motor Sales, it was the Penske organization that made the top brass aware of the situation -- they have the most influence of any dealer network in North America.
I will name the people responsible as soon as I have cash in hand... the outcome is better than expected. There are several individuals that helped me through this process and they can expect a cash bonus right after the first of the year -- this would have cost me valuable time and money if I retained a lawyer to fight this in court.
My intentions for a replacement will be disclosed after the settlement -- until then, if you’re interested in buying a new Land Cruiser or Lexus… send a PM and I’ll give you a good name to contact.
a990dna
Last edited:
What is the status on your replacement vehicle
- Thread starter
- #104
No replacement. They paid me full value at time of purchase, plus T&L and loan interest over 14 months -- zero deduction for mileage. I transferred ownership to Toyota, they gave me a check and sent a check via FedEx to my lender. The deal was done last Friday, the loan was paid off on Tuesday this week.
I'm driving a rental now -- 2007 Chevy Impala.
The SW from the dealer called today and asked what I'm driving .. said they had my OLD Land Crusier in the shop for the frame replacement and they'll probably have it well over a month.
I told him Toyota is sending it to auction after it's fixed .. and they pulled the Platinum extended warranty.
i would say that, despite having put you through too much hassle, toyota has taken responsibility and stood behind their product. sucks that you had to invest so much of your time, but i would have to imagine that you're satisfied with the outcome??????
decision on next vehicle?
jp
decision on next vehicle?
jp
- Thread starter
- #106
JP, yes very satisfied -- but in their legal statement Toyota still claims there's nothing wrong with the vehicle. No decision yet on replacement.
i guess when you write the right size check, you also get to write the description of the transaction. as far as you're concerned it really doesn't matter, but the next person to consider/buy that truck is really flying blind.
that sort of thing is my biggest fear with used vehicles. i just have that sort of luck.... that's why i take the depreciation hit. peace of mind.
perhaps you could post the last 6 or 8 of the VIN so fellow MUD folk can be forewarned?
jp
that sort of thing is my biggest fear with used vehicles. i just have that sort of luck.... that's why i take the depreciation hit. peace of mind.
perhaps you could post the last 6 or 8 of the VIN so fellow MUD folk can be forewarned?
jp
- Thread starter
- #109
The dealer said my Land Cruiser is the only known case... I believe it.
That would be an insane reliability rating if it was true.
No replacement. They paid me full value at time of purchase, plus T&L and loan interest over 14 months -- zero deduction for mileage. I transferred ownership to Toyota, they gave me a check and sent a check via FedEx to my lender. The deal was done last Friday, the loan was paid off on Tuesday this week.
I'm driving a rental now -- 2007 Chevy Impala.
The SW from the dealer called today and asked what I'm driving .. said they had my OLD Land Crusier in the shop for the frame replacement and they'll probably have it well over a month.
I told him Toyota is sending it to auction after it's fixed .. and they pulled the Platinum extended warranty.
If I were you, I'd drop by to look at the frame replacement job in progress, just for fun. You could see what it really looks like.
How do you like the Chevy rental? Rental cars are useful in telling us how other marques' vehicles are made, although they won't tell us much about durability or long-term reliability.
- Thread starter
- #113
If I were you, I'd drop by to look at the frame replacement job in progress, just for fun. You could see what it really looks like.
How do you like the Chevy rental? Rental cars are useful in telling us how other marques' vehicles are made, although they won't tell us much about durability or long-term reliability.
came back to take a peek.. noticed calphi left me a PM several months ago...
Well the Chevy rental sucked Tinkerer. Yea, and still renting until my 2008 Grand Cherokee SRT8 arrives.. decided to take the high road and have some fun with those other AWD performance SUVs -- the GCSRT is getting a face lift, new dark gray interior, MyGig and Kicker premium sound for 2008 production. 420HP stock... plus an additional 30 with DiabloSport Predator tune. I'm a Hemi man at heart .. the thing will run 12s with a few bolt ons. The SRT drives like it's on rails.
calphi, LC is long gone .. didn't look back.
Missed this thread when it popped up, but spent some time reading through it today.
a999dna, glad they took care of you - in the best sense - but sad to hear you're going for a Chrylser/Jeep (personal opinion).
I think anyone that is running into a major issue with an almost new car should read through this entire thread. Well worth the time.
Have fun with your new SRT...
a999dna, glad they took care of you - in the best sense - but sad to hear you're going for a Chrylser/Jeep (personal opinion).
I think anyone that is running into a major issue with an almost new car should read through this entire thread. Well worth the time.
Have fun with your new SRT...
