Front Runner Roof Rack

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El Cid said:
I own a FR rack. The product is high quality. If you can get one, it's worth whatever hassle.
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No question on the quality. Pricey though.
 
thetoyotaman said:
Steve, these are exactly the phone # and email (info one) I have tried more than once. Thanks for the reply. I will try again.
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Wow ok, well give me a call today and please let me know we have been speaking on mud. Unfortunately I do not know your name or info so I cant search back through my emails / messages to see where we went wrong. Very happy you brought this to our attention, anyone that has dealt with us knows we care very much about our customer support!
 
Thanks. I started this thread to see if we figure the problem out as I'm working on a unique project/situation and wanted to resolve the communication hiccup. Thanks for getting on.
 
Just an update, I left Steve a message today and called back this afternoon and finally got him. I'm looking into a rack for my Isuzu Trooper project presently and Front Runner is the only manufacturer that currently makes a rack stout enough for a RTT on it. It appears the exact fit mounts are in South Africa, but Steve is willing to ship which is really cool and good customer support. He's gonna try and round up some pics to double check body styles in S.A., but I'm looking forward to this.
 
Just wanted to update this thread for posterity. After Steve posted here, I called him on the phone. I'm still not sure what happened, but after speaking with him on the phone I have no reason to believe it was anything but a glitch. I am very happy with Steve's and Front Runner's customer service and would have absolutely no issues purchasing from him/them in the future.
 
I kind of got that feeling too that there is a glitch in the system somewhere.
 
I'm glad to hear all is well. Steve has always been extremely responsive when I called or emailed. He really saved me by getting me duplicate receipts that I needed (for my cpa) several months after the sale. Within 12 hours of a panicked late night email, they were in my hands.

Oh yeah, the roof rack is great too.
 
I bought from front runner roof rack one year ago. The product is excellent. I called them twice and visited their show room three times before purchasing. The interaction was very professional and was excellent.

Just my two cents.
 
Does the sunroof lift with the Front Runner Roof Rack?
 
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