My EMS flex joints failed as well. It is my second set of flex pipes sent under warranty by EMS, but I don't think getting a third is an option. Like most other guys, the ordering process and initial customer service was awesome; however, that is no longer the case. I've read in some places that EMS still has a shop that does work locally, but their website is down and phone # no longer accepts calls. I just took mine to a local shop this morning. Like most guys, I wish I had just done that from the beginning. The guy is welding in two higher quality pieces of flex. He said the EMS bellows-style flex is junk. He's also going to weld some support near the flex to reduce some of the stress on it. The company is Mandrel Bending Solutions near Baltimore, MD (actually in Pasadena, MD). Seems like he really knows what he's talking about. Hopefully all goes well. I'd say avoid EMS, but with a now defunct website and phone number, it doesn't seem like anyone has to worry about ordering from them anyway.