99 lx470 160,000 miles on original timing belt....Lexus failed to mention 90k service

[mrlandon]

Hi
My inspiration for buying my lx was my moms. As I was replacing a coil pack on her truck the other day I didn't notice a timing belt sticker. Checked her records and nothing. She has always taken it to Lexus and has kept it meticulously maintained as to their recommendations. My question is this: Lexus never made any mention of her needing a major 90k service including a timing belt and water pump. Should they have? Is there any recourse? Should she expect a discount on the work? Its the only lexus dealership in town so running isnt an option...luckily there wasn't a catastrophic failure and I just noticed the missing sticker. She is now only 20k away from what should have been her second replacement.
Any ideas?
Thanks

 

[ton504]

LOL They don't have to tell your mom jack s***. Now its in their best interest so they can make $$$ but never required. Tell your mom to read the "owners manual" the part with recommended services...

To be honest, they prob told her and she just shrug if off. A lot of those customer don't really know anything about their vehicle.

 

[chrisratz]

Hi
My inspiration for buying my lx was my moms. As I was replacing a coil pack on her truck the other day I didn't notice a timing belt sticker. Checked her records and nothing. She has always taken it to Lexus and has kept it meticulously maintained as to their recommendations. My question is this: Lexus never made any mention of her needing a major 90k service including a timing belt and water pump. Should they have? Is there any recourse? Should she expect a discount on the work? Its the only lexus dealership in town so running isnt an option...luckily there wasn't a catastrophic failure and I just noticed the missing sticker. She is now only 20k away from what should have been her second replacement.
Any ideas?
Thanks

I don't get it. You haven't lost anything. Get the first timing belt and water pump service done now and you're money ahead.

 

[mrlandon]

Thanks for the replies. I guess I was just shocked to see how far beyond she went, trusting them to tell her what was recommended. They had quite a few opportunities and nothing showed on paper. I will show her the manual and mud as well. Luckily she has me lol. I was worried when I bought mine and it had gone 10k past that service.

 

[wpsfan]

Surprising that they didn't tell her, but the only reason stealerships tell people is to make $$$, not because they actually care. It's definitely not something they have to do, totally the owner's responsibility.

Look on the bright side, she was able to skip $1500 in maintenance without failure. Change it now and no harm done.