On the "electrical" issues, I can't believe all those dash lights didn't trigger DTC(s) that would point to the problem. Is the dealer just guessing with the battery, then alternator/battery replacement? Those components can be separately tested too. Your statement that the dealer will replace the alternator/battery and then "continue searching" is not a great approach, to my mind. That transmission shift-clunk-lights you felt seems wrong. When you next talk to the dealer, mention specifically the torque converter solenoid failure noted in the transmission failure thread. Those of us with '17s are paying close attention!
2017 Cruiser build hit a couple of snags
- Thread starter FDMD
- Start date
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- Thread starter
- #22
Yes, Murph at CBT (dealer) was made aware of the torque converter solenoid discussion. I sent him a link to the thread. I also PM'd the OP on the tranny replacement thread and asked him if my description sounded like what he experienced, and he said, "no," he hadn't experienced anything like I was describing. I wasn't sure what to make of that...
Taco2Cruiser
Crazy American Off Road
Christo and Markson, you guys are better men than me.
But this is why I do everything myself, that might be why I don't tolerate business for very long, because installing springs, shocks, upper a arms and an alignment on a brand new truck with no rust is high school shop class intro level. And I think the world of when people are learning, but when you take money in exchange for a service, then you better do right. All the years I worked in a shop, we didn't take zip tie short cuts.
Sorry, venting done, FDMD it should all work itself out soon enough. Besides a helicoil will fix that broken screw once it's drilled out in a second.
But this is why I do everything myself, that might be why I don't tolerate business for very long, because installing springs, shocks, upper a arms and an alignment on a brand new truck with no rust is high school shop class intro level. And I think the world of when people are learning, but when you take money in exchange for a service, then you better do right. All the years I worked in a shop, we didn't take zip tie short cuts.
Sorry, venting done, FDMD it should all work itself out soon enough. Besides a helicoil will fix that broken screw once it's drilled out in a second.
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Toyota are not perfect, seems to me all vehicle manufacturers are having issues with technology they are introducing into there vehicles. Be mind full of what you are buying if you want to modify in the future, to do more than it was designed for.
Don't always blame the shop it could be just a thoughtless worker that they need to either train better or get rid of.
Don't always blame the shop it could be just a thoughtless worker that they need to either train better or get rid of.
Tripledave
SILVER Star
Wow dude. I hope all works out. That install sounds and looks like a hack job. Your situation is exactly why I have not had a local Dallas shop "try" their first LC 200 suspension install on my truck. I'm too lazy to do it myself and I really don't trust anyone with no prior experience with these rigs.
Markuson
SILVER Star
Don't mistake my no-war comment for letting them get away with it. If they really and truly put zip-ties and KNEW that was all that held it on? That's ridiculous, and dangerous. But there might be another explanation.
I just mean that if I start with anger, etc., it might backfire and make it even harder to get them to make it right. Sometimes all it takes is letting them know you aren't stupid. Then you get it done, and never come back.
Same as restaurant shouters...
-Screaming at a waiter in a restaurant might feel good...but those who do that often? -Trust me...they have injested boogers, garbage and WORSE when they got their meal from a "smiling" waiter... (Those stories you hear are TRUE...).
Taco2Cruiser
Crazy American Off Road
I'm the same as you, calm and friendly, and I worked back of house for a while, so I know. But I have no allegiance to a business, succeed... or don't, that's their prerogative, but I will let others know, because the next guy might not have the money to deal with this.
Taco if you lived in Chicago I might have been messing with my shocks/springs as I know you take things seriously and treat other people's money as your own. I'm scared of getting in over my head and ruining my beloved LC that I am not trusting my mechanic for messing with KDSS.
Markuson
SILVER Star
I think we agree on one thing for sure... -That if there is a truly BAD shop, it would be a disservice to our pals here NOT to warn people away. But in my case, I am still hoping it was an anomaly. If they prove to be jerks, or just shoddy folk in general then I'll post accordingly at some point, but I think it would be unfair to trash them when it might have just been one guy who might not even be there any more, etc.
TexAZ
NEW???? It's BETTER than new!!!
if I were a betting man, I'd say the lift shop left the truck ignition on over the weekend while it was up on the lift. Killed the battery and hooked the jumpers up backwards or connected the battery backwards after charging. killed the alternator and the truck ran off the battery until it gave up the ghost.
I would still follow slee's advise and have Murph's guys go over all the wiring that could have been moved, crimped, stretched, or grounded during the lift install.
Good luck, keep us updated. CBT are good people, they'll take care of you.
I would still follow slee's advise and have Murph's guys go over all the wiring that could have been moved, crimped, stretched, or grounded during the lift install.
Good luck, keep us updated. CBT are good people, they'll take care of you.
- Thread starter
- #32
Last week the dealer said it had worked the electrical issue down to a malfunctioning alternator. They detected that it wasn't charging the battery properly and thus when the voltage would drop, all systems would go crazy. They searched for other abnormal shorts or draws and found none. They are confident that the suspension work has not contributed to this electrical issue. Since then, I have been waiting on a backordered alternator.
Started my day today with a call from the dealer saying the new alternator was installed and the truck would be ready for pickup this afternoon.
Just got another update that despite the new alternator, the electrical system was still not behaving normally. No further details were given. At this point, they are in communication with Toyota engineers. No estimate for completion of work.
Looks like I'll have to rent a Suburban for our Christmas family road trip.
Several people have brought up Lemon Law. In AZ, the truck has to be in the shop for 30 or more consecutive days before I can file a claim for a refund, and I still have to pay for the days I had the truck. That means they have 24 more days to figure it out, assuming they don't try to return it to me once they have it running, only to have to bring it back to the shop if it fails again in the future.
Days owning truck = 46.
Days in shop for electrical (non-consecutive) = 7. So, 15% of the entire time I've had it.
Total days in shop (including aftermarket work) = 16.
Started my day today with a call from the dealer saying the new alternator was installed and the truck would be ready for pickup this afternoon.
Just got another update that despite the new alternator, the electrical system was still not behaving normally. No further details were given. At this point, they are in communication with Toyota engineers. No estimate for completion of work.
Looks like I'll have to rent a Suburban for our Christmas family road trip.
Several people have brought up Lemon Law. In AZ, the truck has to be in the shop for 30 or more consecutive days before I can file a claim for a refund, and I still have to pay for the days I had the truck. That means they have 24 more days to figure it out, assuming they don't try to return it to me once they have it running, only to have to bring it back to the shop if it fails again in the future.
Days owning truck = 46.
Days in shop for electrical (non-consecutive) = 7. So, 15% of the entire time I've had it.
Total days in shop (including aftermarket work) = 16.
What a bummer. I will share that on my Tundra 5.7, the alternator fried after a water crossing. While I was driving home from said water crossing, the electrical system started doing all sorts of haywire things and it limped into my driveway. Put it on the trickle charger and was able to drive the 3 miles to a dealer for a warranty replacement that took about 4-5 days.
- Thread starter
- #34
Solved (hopefully). After install of new battery and alternator, it was still not right. The tech examined connections and did find a loose connection from junction box to alternator. This was intermittently faulty as the engine vibrated. Unclear if this perhaps damaged the first alternator. I took delivery of the vehicle with a new battery and alternator. No charge, of course. No issues over the past 12 hours.
Thank you to Camelback Toyota.
Thank you to Camelback Toyota.
