kcjaz
SILVER Star
Tech inspection video from Olathe Toyota. We brought the RAV in for an oil change.
Pay attention at 1:14 where the tech says the the tires have 5/32 left for tread ware and then says the alignment fails and he recommends an alignment and this is what is causing the tire ware.
Makes perfect sense except that the tires are brand new and were installed less than 24 hours before this inspection. Less than 10 miles on the tires when this video was taken. Pretty sure the alignment is fine too though I am having it double verified at a place I trust. Suspect the cabin air filter he shows was a prop kept on his bench.
It gets even better. In the video the tech (if he really is a tech) says the brakes are good. They should be as Olathe Toyota replaced them on October (just the front). When my wife tells the "Service Advisor" that the tire thing doesn't make sense, he calls the tech (or pretends to) and then says oh sorry that was a mistake but you need to watch your breaks. Apparently that guy didn't watch the video or look at the paper report he handed to my wife saying 10/10 for the front and 8/10 on the rear. Additionally funny was that the brake inspection they did in October said 6/10 on the rear, so apparently I have self healing rear brakes. I told them do nothing on the rear then because I knew they were OK and only brought it in because I knew the front needed done.
They have have always tried to upsell my wife on stuff isn't necessary but usually its at least semi plausible. She always comes home saying "do they think I'm stupid?" Its true that they don't tell me crazy stuff and barrage me with upsell of unnecessary things like they do her. I actually do think its because she is female.
I think, out of a duty to humanity, I need to bring this to Toyota national or maybe just regional. This behavior is way over the line. The sad thing here is that they have some really good techs and the Parts guys are great. They have only one guy they let work on LCs (if its anything other than oil change). He installed my BP-51 suspension and there were zero issues or drama. Most dealers won't put aftermarket stuff on, especially a suspension lift. I believe the Service manager is new. Maybe that's the issue.
Edit: I missed part of the story on the alignment. In the video the tech says its bad. When my wife started asking questions about the tires and the need for an alignment after she saw the video, when they said the tires were OK, and it was a mistake, they also produced the alignment report saying the alignment "was perfect". They did not give this to paper report to her. So basically, "its all good mam, sorry for the mistake" after she started asking questions.
Pay attention at 1:14 where the tech says the the tires have 5/32 left for tread ware and then says the alignment fails and he recommends an alignment and this is what is causing the tire ware.
Makes perfect sense except that the tires are brand new and were installed less than 24 hours before this inspection. Less than 10 miles on the tires when this video was taken. Pretty sure the alignment is fine too though I am having it double verified at a place I trust. Suspect the cabin air filter he shows was a prop kept on his bench.
It gets even better. In the video the tech (if he really is a tech) says the brakes are good. They should be as Olathe Toyota replaced them on October (just the front). When my wife tells the "Service Advisor" that the tire thing doesn't make sense, he calls the tech (or pretends to) and then says oh sorry that was a mistake but you need to watch your breaks. Apparently that guy didn't watch the video or look at the paper report he handed to my wife saying 10/10 for the front and 8/10 on the rear. Additionally funny was that the brake inspection they did in October said 6/10 on the rear, so apparently I have self healing rear brakes. I told them do nothing on the rear then because I knew they were OK and only brought it in because I knew the front needed done.
They have have always tried to upsell my wife on stuff isn't necessary but usually its at least semi plausible. She always comes home saying "do they think I'm stupid?" Its true that they don't tell me crazy stuff and barrage me with upsell of unnecessary things like they do her. I actually do think its because she is female.
I think, out of a duty to humanity, I need to bring this to Toyota national or maybe just regional. This behavior is way over the line. The sad thing here is that they have some really good techs and the Parts guys are great. They have only one guy they let work on LCs (if its anything other than oil change). He installed my BP-51 suspension and there were zero issues or drama. Most dealers won't put aftermarket stuff on, especially a suspension lift. I believe the Service manager is new. Maybe that's the issue.
Edit: I missed part of the story on the alignment. In the video the tech says its bad. When my wife started asking questions about the tires and the need for an alignment after she saw the video, when they said the tires were OK, and it was a mistake, they also produced the alignment report saying the alignment "was perfect". They did not give this to paper report to her. So basically, "its all good mam, sorry for the mistake" after she started asking questions.
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