OK so yesterday I go to pull one of my idiot employee's out of a snow/ice situation which any 'smart' person never would have been in and the following occured. I freespooled out about 50 ft. of line from the 12K and hooked up to the front of his truck. Pulled my remote and went to retrieve the line and his truck and all I got was clicking. Now I know both my batts are in good shape and yes I had the engine running the the throttle locked to supply good power but nothing just clicking. So instead of screwing around with it I just got in the rig dropped it into reverse and got him out with good old hp. Got back to work and decided to play with the winch a little. Finally got it to retrieve but very, very slow and after about 6-8 inches it would stop. Would unspool if I wanted under power but again and again the same thing happened when trying to retrieve the line. Talked to Christo and he told me I probably have moisture/water in my planetary gears and due to the temp here its frozen solid. So of course I figure that is 99.9% what the problem is. Has anybody else run into something similar and did you actually take the winch apart and regrease the gears and eliminate all the moisture from it? Christo didn't make it sound to me like this was any easy shade tree mech. project so I would like feedback and who if anybody has dealt with a similar problem and how they handled it and what results they obtained. Part of the reason I bought a M12 was that I didn't want to dick around with something that wasn't realiable and would work when I needed it. There is nothing more frustrating than pulling out one of your 125lb. toys only to find out its a cute decoration on the front of your truck and not actually functional.