Dobinsons Direct

[PhatFJ]

So, I was looking for some remote reservoir shocks for the GX470 build and thought I would try Dobinsons. I ordered some MRA59-A575the following day i contacted sales to ask for an update and expected ETA on the order. David replied asking someone to update me on the order with no reply. The following day I emailed David and said that since no one seems to be getting back to me on the order I am going to cancel the order. At which time I (shame on me) did not realize, they have a cancelation charge of 10% DOGS! All these people need to do is take your money and never contact you about your order and they make 10%. Read the fine print.

 

[titanpat57]

I've bought stuff in the past, and nothing but great experience....I hear of very, very few complaints...@crikeymike

 

[PhatFJ]

Update: So, I spoke with David this morning and we had the chance to clear some things up on both sides. End result, with all things leading up to this purchase and lack of communication, things could have been handled differently. The fact that he cares enough about his customers to reach out and have a conversation tells me a lot about him and his company. Thank you David I appreciate it!