A Lexus policy question

[hank14]

In any case, the service writer is making things up.[/QUOTE]

Yep- it's obviously some other problem like lack of greasing the brake caliper zerks every 5,000 miles. Obviously, complete abuse of the vehicle.

Hope everything turns out well. And I would second having the rotors replaced rather than turned if they're warped- then they should be trouble free the next 60,000+ miles.

 

[dnp]

Well, first let me thank everyone who has responded so far. It appears that most, if not all, agree with my position that thinner, but sill completely operable, brake pads will not cause a brake rotor warping condition.....

Now, the results of the "service:" The service writer called me back today to say that they decided to do the rotor resurfacing at their cost. All I had to pay for was the brake pads and labor to install them into the calipers ($55 for pads/$17 for labor) I'm not sure why the change in position, but hopefully, it was due to the fact that I made a plausible case on why the pads were not the culprit.....mind you, I still am a bit put out that they resurfaced, rather than replaced, the rotors; however, WHEN they warp again, it'll be out of warranty, and I'll just put new ones on myself (kinda sucks, but I guess you got to pick your battles)

Incidentally, for all that had asked about how the car had been serviced: The service writer told me the car had been purchased there and had been maintained, by the book and on time. Made me feel better about what services I didn't know about........maybe when a Lexus changes hands, any goodwill built up by the previous owner goes to zero and the new owner starts from scratch???

Bottom line: I'm not nearly as put out as I was yesterday, but I think it was a patch job and not a "done right" job....oh yeah, among several other items/issues that were not warrantied - the front left composite headlamp unit has some interior "fogging" going on. No cracks, splits, etc. in the housing or "glass," but I was told that wasn't a warranty item, because "they all do that."..........I've had 58 cars and have worked at a couple of high-end dealerships. I would have expected this attitude from several different makes, but not Lexus (I even found their customer service to be somewhat lacking)......The upside: Driving a high-end Japanese car means you don't have to see or talk with them very often!!!

dnp

 

[e9999]

well, with a bit of luck, and some serious braking, the thin rotors will warp right away, develop a tremendous vibration, which they will now have to fix, and with some additional luck, the vibration will also cause the headlight to fall off....

in desperation, you can always call the Lexus Corporate Customer Service and tell them you're associated with IH8MUD, they should quake in their boots and fix everything...

 

[Pitbull]

I've owned several Lexus but its been 8 years since my last Lexus. SC400, LS400 and ES300. Sounds like service has changed. I remember on my SC400 the leather was wearing a little on the drivers seat bolster. I didn't even complain, they just ordered a new seat and installed it. Guess times are getting tough.

 

[ELLTEE]

Yeah. I wasn't sure if it was just a different dealership, or if they're all getting a little less service-oriented.

The LX dealership in North Dallas was great -- I never worried about my wife's car, even when I was traveling and out of town/country for weeks. They would even have the car picked up and delivered, if she couldn't get by the dealership to drop it off.
Then, we moved. The nearest LX dealership to us now is in Greenville, SC -- two trips down there, two poor service experiences, and she swapped her RX for a 4Runner bought here in Asheville.

She's acutally happier with the 4Runner, but we both miss the old Lexus service.

LT

 

[Pitbull]

I think you have to keep an eye on all of them now. Hennesy Lexus in Atlanta "forgot" to put oil back into my wifes ES300 on the last service I had them perform. I caught it driving out of the dealership but they had already driven it through their car wash and I had to circle the block to get back into the dealership. It started smoking 30K miles later. If anyone else does my OC, I check the oil level before I drive away. Live and learn.

 

[Toylexmods]

Pitbull,

Wow, those are quite the experiences. I do agree with your assumptions that Lexus service is going downhill. You know about my LX and the knocking engine....you dont know about the 2000LS that developed a driveline vibration at 38k.

Local dealer...looked at it....said we dont know exactly what it is. Oh, and you didnt buy it here and the CPO coverage wont let us just throw parts at it. Then they did not return calls nor research the problem and call me back. It dont take a rocket scientist to figure they just didnt want to fix the car.

Bottom line, I call the dealer we purchased from...explained and they went over and above to fix the car. Even offered to send a flatbed towtruck for the 4hr drive. Result? The entire driveline was replaced no questions asked. The center carrier brg had an issue and you cant replace it without replacing the entire assm. and drive shafts.

Lexus of Eugene, Or
You lost all my future business. Period

Lexus of Tacoma, Wa
You have my future business. Period

Service sells. Its pretty simple.

 

[Pitbull]

I agree other than forgeting to put oil in my car they were great to do business with. After rereading this sentence it kind of sounds funny, they were great except for the fact they forgot to put oil in my car and screwed up my engine