Stay AWAY from ALCAN SPRING!!!!!!

[amaurer]

If the OP gave Alcan the wrong information then he's fxxxed, Alcan owes him nothing.

If he gave the the right information then Alcan fxxxed up and needs to make it right on their dime... but not for the shipping, that was still OP's fxxxup.

If the OP gave them some info, but incomplete (like "err its motorhome and is 7000lbs), then Alcan still needs to make it right. Alcan is the spring expert, they need to ask for the info they need if the customer doesn't provide it. You can't expect your customers to be leaf spring experts, or even to simply not be a moron.

When I was selling cruiser products and people would order things without telling me, for example, what tap size they wanted... I asked for it. I didn't just guess and then say "well sucks for you."

Not saying thats what happened here... but it kinda sounds like it.

 

[alaskacreeker]

That is exactly what happened here. I answered all of Alcan's questions perfectly when I custom ordered the springs. They never asked me rear axle weight or side-to-side axle weight. I didn't know any better. They guessed on that weight, and it did not hold my ride up.

Yes I screwed up and didn't call before I sent the springs back to be either refunded or fixed, but I thought for sure it was Alcan's obligation to make the springs work like they were supposed to... they were brand new! They didn't warp or bend, I never even used them. They literally didn't hold my vehicle up at all (drivers side had severe sag and passenger side was flat w/ no 2" lift.

Once again, yes I screwed up not calling first (I've never done that before, it was an honest mistake), but I don't believe it gives Alcan the right to take all of my money, not fix my springs like they are supposed to be, and just keep my springs. I have no money & no springs now, and can't afford to get them back to me again. Half of that is my fault, but I truly believe the other half isn't.

This never would have happened if Alcan would have asked me the proper questions when I placed my custom spring order, but instead I've taken the full blame and lost out on a lot of money, and don't even have a bad set of springs to show for it.

 

[alaskacreeker]

Here's the other Alcan Spring post...

Here is the other forum's opinions on the situation:

STAY AWAY from ALCAN SPRING!!!!*&@*&!^@!^!!! - Page 4 - Expedition Portal

 

[jonharis]

Ooh, ooh, Pick Me!. I'm on that one too. Thanks for the link brotha!


Edit: I read the whole thread. It's identical to this one

 

[ElHefe]

I understand the frustration, but this thread is a mix of out of control rants and repetition of the same basic claims/issues.

Why did you start threads on two different forums? And, again, how are you posting without having a post count? Is that a glitch?

 

[jonharis]

And, again, how are you posting without having a post count? Is that a glitch?

Chat does not count towards total post count, otherwise Crushers would be in the 6 digits. I wish the Mods/Woody could make Chat off Limits to people with less than XXX posts. But then again this is just fun.

 

[ElHefe]

Chat does not count towards total post count, otherwise Crushers would be in the 6 digits. I wish the Mods/Woody could make Chat off Limits to people with less than XXX posts. But then again this is just fun.

Haha, nice. I guess when you click on the "Current" threads section of the Mobile app, what you get is a real crap shoot.

Thanks for the heads up, Jon.

 

[Jetboy]

damn you really are ignorant (lack of intelligence) of how springs work.
they could have sent out another leaf to be added to the pack. it would take the shop about 20 min per side to add the leaf.
done.
it is just a rare anomaly in the spring world,

Wow. You mean instead of paying $$$ for Old Man Emu springs for my FJ40 I could have just added a couple $20 extra leafs? Because that's a legitimate "fix" for an incorrectly built spring pack. Why did he even need new springs. Alcan must have been ripping him off making him buy a whole set. Those bastards! Could have gone for the backyard mechanic fix...

(Just so you know for future reference, that's what hacks do, professionals design a pack of springs with the proper rates throughout for proper progressive spring rates. If Alcan offered that as a solution they should be avoided.)

 

[TallCanDan]

...This never would have happened if Alcan would have asked me the proper questions when I placed my custom spring order,...

But according to you, you gave them the proper information.

 

[TallCanDan]

Wow. You mean instead of paying $$$ for Old Man Emu springs for my FJ40 I could have just added a couple $20 extra leafs? Because that's a legitimate "fix" for an incorrectly built spring pack. Why did he even need new springs. Alcan must have been ripping him off making him buy a whole set. Those bastards! Could have gone for the backyard mechanic fix...

(Just so you know for future reference, that's what hacks do, professionals design a pack of springs with the proper rates throughout for proper progressive spring rates. If Alcan offered that as a solution they should be avoided.)

Why don't you and Crushers take your beef to another thread... Let's say "Global Warming"?
actually, just squash this s*** and let's have a beer!
For fxxxs sake

-Danny

 

[Brian in Oregon]

Custom springs for a motorhome would certainly require a separate weight for each wheel. Sounds to me like you're not a very good communicator, evidenced by the fact that you didn't communicate with them before you sent the springs back.

Bummer about the money that you are out. What lessons have we learned here today children?

I think you have that backwards. The spring company are supposedly experts. THEY should have stipulated that the MH needed to be weighed, etc. Chastising the customer for the failure of the "experts" is wrong.

 

[robustbambi]

Wow. You mean instead of paying $$$ for Old Man Emu springs for my FJ40 I could have just added a couple $20 extra leafs? Because that's a legitimate "fix" for an incorrectly built spring pack. Why did he even need new springs. Alcan must have been ripping him off making him buy a whole set. Those bastards! Could have gone for the backyard mechanic fix...

Are AALs a new concept to you or something?

 

[crushers]

yes, you could have added a set of leafs and ended up with similar results. all those hack Cruiserheads have been doing it for decades.
each leaf is designed for a certain weight and flex. you assemble these leaves into a pack to do a certian job. it isn't rocket science, it is simple math.
you actually thought that each leaf was made specific for the kids motor home?

take a look at a 70 series lift kit. on the rear you have 4 leafs, on the front where the extra weight of the engine sits you have 5 leafs. if you compare the rear pack individual leafs with the front pack individual leafs you will see that 4 of them (except the main leaf for length) are identical in spring load and thickness and length. the front has one extra leaf for the extra weight.

this is what Alcan would have done at time of assembly if they had recieved the proper information. they would have walked over to the shelf of individual premade leafs and assembled a pack to fit the application.

Wow. You mean instead of paying $$$ for Old Man Emu springs for my FJ40 I could have just added a couple $20 extra leafs? Because that's a legitimate "fix" for an incorrectly built spring pack. Why did he even need new springs. Alcan must have been ripping him off making him buy a whole set. Those bastards! Could have gone for the backyard mechanic fix...

(Just so you know for future reference, that's what hacks do, professionals design a pack of springs with the proper rates throughout for proper progressive spring rates. If Alcan offered that as a solution they should be avoided.)

 

[bogus one]

That is exactly what happened here. I answered all of Alcan's questions perfectly when I custom ordered the springs. They never asked me rear axle weight or side-to-side axle weight. I didn't know any better. They guessed on that weight, and it did not hold my ride up.

Yes I screwed up and didn't call before I sent the springs back to be either refunded or fixed, but I thought for sure it was Alcan's obligation to make the springs work like they were supposed to... they were brand new! They didn't warp or bend, I never even used them. They literally didn't hold my vehicle up at all (drivers side had severe sag and passenger side was flat w/ no 2" lift.

Once again, yes I screwed up not calling first (I've never done that before, it was an honest mistake), but I don't believe it gives Alcan the right to take all of my money, not fix my springs like they are supposed to be, and just keep my springs. I have no money & no springs now, and can't afford to get them back to me again. Half of that is my fault, but I truly believe the other half isn't.

This never would have happened if Alcan would have asked me the proper questions when I placed my custom spring order, but instead I've taken the full blame and lost out on a lot of money, and don't even have a bad set of springs to show for it.

You say you answered all their questions perfectly. How could you do that when you didn't weigh the vehicle at full capacities?

What are the "proper" questions they should have asked?

 

[Jetboy]

yes, you could have added a set of leafs and ended up with similar results. all those hack Cruiserheads have been doing it for decades.
each leaf is designed for a certain weight and flex. you assemble these leaves into a pack to do a certian job. it isn't rocket science, it is simple math.
you actually thought that each leaf was made specific for the kids motor home?

take a look at a 70 series lift kit. on the rear you have 4 leafs, on the front where the extra weight of the engine sits you have 5 leafs. if you compare the rear pack individual leafs with the front pack individual leafs you will see that 4 of them (except the main leaf for length) are identical in spring load and thickness and length. the front has one extra leaf for the extra weight.

this is what Alcan would have done at time of assembly if they had recieved the proper information. they would have walked over to the shelf of individual premade leafs and assembled a pack to fit the application.

According to Alcan "Alcan Spring only makes custom springs. Unlike mass-produced, one-size-fits-all leaf springs, each Alcan Spring pack is individually made to fit the particular needs of your vehicle and your ride-quality desires-firm, soft, towing, load-carrying, racing, rock-crawling, etc."

 

[semlin]

According to Alcan "Alcan Spring only makes custom springs. Unlike mass-produced, one-size-fits-all leaf springs, each Alcan Spring pack is individually made to fit the particular needs of your vehicle and your ride-quality desires-firm, soft, towing, load-carrying, racing, rock-crawling, etc."

each spring pack not each leaf. you think they have a dude with an anvil and some calipers standing by for when an order comes in?

 

[crushers]

obviously he does think exactly that ...

 

['74 UA FJ]

The solution here is obvious. Alcan's warehouse needs to be split into four quadrants.

 

[fjwagon]

If it were me I would swallow my pride and call them back and see if they can get it right and pay for shipping. If not eat the cost and move on. You may have to get the mechanic to call or write them a letter about what happened after the installation. Something tells me that there was some type of communication failure somewhere during the transaction or during the building process since the springs sagged immediately.

 

[titanpat57]

If it were me I would swallow my pride and call them back and see if they can get it right and pay for shipping. If not eat the cost and move on. You may have to get the mechanic to call or write them a letter about what happened after the installation. Something tells me that there was some type of communication failure somewhere during the transaction or during the building process since the springs sagged immediately.

That would have been a nice option...but...

Instead D-Nozzle OP decided to post in not just one..but two (here on Mud, and found out last night, the same idiotic rant over on ExPo), different forums where there seems to be many, many happy users of Alcan. Not only with no post counts in either place, which incidently makes you VERY suspicious, but then the real facts trickle out in drips and drabs...and he admits to mistakes.

I honestly felt kinda bad for this guy up until I saw last night he posted the same s*** on the other boards...and God knows where else. So if Alcan is reading this...please buy yourselves a steak dinner on this idiots dime, and post pictures on this thread, so we can enjoy them too...throw some fancy beer in there also.

to the OP..I just hope Alcan doesn't pursue some legal recourse against you for publically defaming their business in two separate forums..cause that would be too funny...