Stay AWAY from ALCAN SPRING!!!!!!

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There seems to be a big issue made of the fact the OP didn't call first before sending the springs back. And it seems to be the opinion that by not doing that "the OP F'd up" and so he deserves nothing. I get it..., communication is a good thing, but at the end of the day what difference does it make if he called first or not? The springs were unusable, he was in a jam and on the road, so he sent them back. The fact the representative from Alcan was threatening to throw them away saying he didn't have space sounds shady to me and says a lot about who you're dealing with here IMO.

Edit: I guess after second thought, I can see where given the nature of the product here, it would have made a lot of sense to call first and make sure there was a consensus on how to get it resolved instead of sending them back and assuming the vendor was going to make it right on his dime.
 
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Your 55 has a fat ass :flipoff2:
bogus one said:
I got springs from Alcan.
Had an issue with the rears.
Called them. Sent them some photos.
Both parties agreed there was some miscommunication from the get-go.
Came to a compromise both parties agreed to, and both were (are) happy.

It's not that difficult, Einstein.
There may have been the same early miscommunictaions/understandings on both sides.
The OP's actions at the end put the ball solely in his court as far as the fawk-up goes.

I will defend Alcan
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To answer these questions (I thought I answered them already):

i will disagree, Alcan did what wrong? ... the springs did not hold my vehicle up.

do you have any proof they made the springs incorrectly?:hhmm: yes I have proof, I have pictures of the springs on my vehicle, not holding it up, that I sent to Alcan when I shipped the springs out.

do you have any proof that the ESTIMATED vehicle weight is accurate?:confused: Yes, I had the vehicle weighed before the springs were put on, and it was bone stock when I put the Alcan springs on, no add-ons yet except for the Alcan springs themselves. The water tank was only 1/2 full and the black & grey water tanks were empty. The car had only 1/4 a tank of gas too.
did the owner of the van actually weight the rear of the van on a scale?:hhmm:

how is Alcan responsible for any of this mess?:whoops: They sent me a brand new, custom made product that did not work at all, so how could they not be at least partially responsible.

Why did I give up on the mess, even though I'm broke & have lots of $$$ invested? Because the owner refuses to do anything for me at all except hold the springs until I can pick them up, but he won't hold them for too long (they're gonna get thrown away soon if I don't have someone pick them up in Colorado... i'm in Alaska).

oh yah, they are a business so they HAVE to be in the wrong.
 
you weighed the vehicle but did you weigh just the rear?
when you get custom springs made it is wise to weigh each corner of the vehicle to be able to specify what you want exactly but at least weigh just the rear ...
yes they probably sagged as you witnessed BUT and that is a huge BUT why didn't you call immediately while the van was still on the hoist? they might have sent out another leaf or made another suggestion ... or they might have stated to send them back for a full replacement pack.
you sent them back, they are not responsible to hold good on their floor indefinately. they never authorized sending them back. you made that assumption on your own. live with it.
it is HOW you dealt with it that is your downfall and not the responsibility of the company.

if you still feel that is not YOUR issue then i can see why Alcan doesn't want to work with you on this problem.

side note: i am not saying Alcan made a set of springs incorrectly. the springs might be completely wrong.
 
so,
you weighed the vehicle with only have of the fluid capacities filled? YOUR first mistake.
Did you plan on additional weight of gear you would be putting in it for trips? If not, second mistake.
You should have sent them the photos and CALLED THEM, BEFORE you sent them back.

That last move (sending them back BEFORE you talked to them) was your BIGGEST mistake.

Face it, YOU fawked up. It's your problem now.
 
Why didn't you have a local shop produce the springs? Seems the shop you ended up going with did a great job. Could have avoided the hassle and gone with a shop on the way down. And why have such an important mod done when you're under such serious time constraints?

Also, why do you have a zero post count under your name?
 
Rookie2 said:
There seems to be a big issue made of the fact the OP didn't call first before sending the springs back. And it seems to be the opinion that by not doing that "the OP F'd up" and so he deserves nothing. I get it..., communication is a good thing, but at the end of the day what difference does it make if he called first or not? The springs were unusable, he was in a jam and on the road, so he sent them back. The fact the representative from Alcan was threatening to throw them away saying he didn't have space sounds shady to me and says a lot about who you're dealing with here IMO.

Edit: I guess after second thought, I can see where given the nature of the product here, it would have made a lot of sense to call first and make sure there was a consensus on how to get it resolved instead of sending them back and assuming the vendor was going to make it right on his dime.
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Thanks for the edit..saved this arthitic hands a lot of hassle....:lol:


I think many people want small business' to have the same return policy as Walmart..where you use a bar of soap, don't like the bubbles, and bring it back..they just can't absorb that type of policy...it would bankrupt them.

I'm glad that the OP also posted something with some clarity, and additional details, and certainly hope he's able to recoup some of his losses, because it was an unfortunate situation for him.
 
here's a question.

WTF would you buy a motorhome that you had to put new springs on, in a time crunch, before you could drive it thousands of miles, in some pretty hostile envrons, without a "shake down" period?

sorry for the run-on
 
the problem here is that the op is trying to make his timing problem the vendor's problem. he is the one who was under timing constraints that prevented alcan from having a fair chance to evaluate and fix the problem.

any vendor building a custom built product should be given a reasonable opportunity to deal with a problem before having to give a refund unless they agree differently when they take an order. if the op had no margin for error he should have clarified that in advance with alcan and tried to get them to agree that if the springs did not arrive on time or work right away he could return them for a refund without trying to fix the problem. i will bet they would have told him to go elsewhere and this would never have happened.

the op is entitled to ask alcan to fix the springs so they work, but it does not sound like he is interested in this.
 
bogus one said:
here's a question.

WTF would you buy a motorhome that you had to put new springs on, in a time crunch, before you could drive it thousands of miles, in some pretty hostile envrons, without a "shake down" period?

sorry for the run-on
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well because we're not all perfect like you...:rolleyes:


(and you know I hate giving out Mr. Rolleyes)
 
it seems in todays society, everyone wants it now and for cheap ... and if something isn't right it is automaticaly the business's fault.

i love the wallmart comparison, bang on.
 
The only reason I brought that up Wayne was had a local disc jockey walked into a Wallyworld on an "on-air-bet", buy some soap, walk into the restroom, open it, use it, and return it. Didn't seem possible...but it was friggin' hilarious!:lol:

All reputable small business' are reputable for one reason..it's not something you can buy and never get it by accident. It's something you have to earn. You need to be able to deliver, on a consistent basis, quality product, excellent customer service, and almost always meet deadlines. I'm sure many small business policies are constructed from necessity and designed to protect small or minimal profit margins.

Has Alcan done everything possible to try and rectify, to a reasonable level, everything that happened to this deal gone south?

I hope, because they received more exposure here then they couldv'e bargained for.
 
even bad advertising is free advertising ...

that is friggin funny, leave it up to radio to come up with something like this.
 
Man that sucks for both parties, bad for the owner since he did not get what he wanted even though he did not call in advance prior to sending them. And bad for the vendor since he was not given an opportinity fix what was bad. I have ordered springs from Alcan and they are real thorough when trying to figure out what your rig's spring rate should be. They want to know what you will be carrying, the weight of the vehicle, what it's use is for, type engine...etc. In my case they wanted to know if I had a winch and type bumper and if I had a hard top instead of softop. I agree if you want custom springs, your best bet is have your rig weighed and several ways(front and back and corners) would make it easier for the builder to figure out how to make them. And don't expect your springs to be perfect sometimes they have to be tweaked.
 
Out of curiosity,

Let's say he did give an approximately accurate weight. Spring rates were wrong. What could Alcan have done differently than have them sent back? Were they going to drive to Colorado to fix them?

Either they were built properly for the application or not. They were not. That means one of two things happened: 1 the information supplied was wrong, or 2, the springs were improper for the information given. We don't know which was correct.

It doesn't make a damned bit of difference whether he sent them back before calling or not. That is immaterial to the outcome. They would have been sent back either way. Or is there some way that - if they were built incorrectly - Alcan could have fixed them from Colorado?
 
alaskacreeker said:
When I received the Alcan springs, I installed them and the springs did not hold the motorhome up at all! I immediately sent the springs back and asked for them to be either refunded or fixed.
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This DECISION was your CHOICE to end Alcan's responsibility to fix the problem. It's time to Own the problem as yours and drop it. Yes it sucks, but hopefully it will be a life lesson for you and others that you will come to value some day. Good luck with your journey.

/Thread
 
damn you really are ignorant :rolleyes: (lack of intelligence) of how springs work.
they could have sent out another leaf to be added to the pack. it would take the shop about 20 min per side to add the leaf.
done.
it is just a rare anomaly in the spring world, :meh:

Jetboy said:
Out of curiosity,

Let's say he did give an approximately accurate weight. Spring rates were wrong. What could Alcan have done differently than have them sent back? Were they going to drive to Colorado to fix them?

Either they were built properly for the application or not. They were not. That means one of two things happened: 1 the information supplied was wrong, or 2, the springs were improper for the information given. We don't know which was correct.

It doesn't make a damned bit of difference whether he sent them back before calling or not. That is immaterial to the outcome. They would have been sent back either way. Or is there some way that - if they were built incorrectly - Alcan could have fixed them from Colorado?
Click to expand...
 
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