Prinsu made it right but that is to be expected. What impressed me was how quickly they responded to my complaint. I used the “contact us” form on their site last night.
From past experience, with other companies, I have come to regard these online forms as a black hole of complaints: nothing ever comes out of it. So I always call to follow up.
Called first thing this morning, talked to a very professional sales rep. Within the first 30 seconds, he knew exactly who I was and told me which parts he instructed the warehouse to send. He read the online form!
As a plus one, he wrote a zero charge sales order and emailed it to me within 30 minutes as a confirmation that the task was complete. That’s service!
The final challenge will be whether or not Prinsu / CBI Off-road honors my request for overnight/early morning arrival of the product.
As you all know, as fellow wrencher-bators, you don’t want to look at reminders of incomplete projects taking up space. I have a busy weekday schedule so weekends are it for me. Once I’m back to work, I have to wait to get something done.
It looks like Prinsu / CBI printed the label for overnight shipping but didn’t get it to UPS. Too bad. I really wanted to try this company out but I need reliability.
I’m not bashing mind you simply reporting facts about my experience.