Prinsu made it right but that is to be expected. What impressed me was how quickly they responded to my complaint. I used the “contact us” form on their site last night.
From past experience, with other companies, I have come to regard these online forms as a black hole of complaints: nothing ever comes out of it. So I always call to follow up.
Called first thing this morning, talked to a very professional sales rep. Within the first 30 seconds, he knew exactly who I was and told me which parts he instructed the warehouse to send. He read the online form!
As a plus one, he wrote a zero charge sales order and emailed it to me within 30 minutes as a confirmation that the task was complete. That’s service!
The final challenge will be whether or not Prinsu / CBI Off-road honors my request for overnight/early morning arrival of the product.
As you all know, as fellow wrencher-bators, you don’t want to look at reminders of incomplete projects taking up space. I have a busy weekday schedule so weekends are it for me. Once I’m back to work, I have to wait to get something done.
It looks like Prinsu / CBI printed the label for overnight shipping but didn’t get it to UPS. Too bad. I really wanted to try this company out but I need reliability.
I’m not bashing mind you simply reporting facts about my experience.

. In brief summary of the install, the bracke just bolts in place to the engine block, bolt in the york to the bracket, replace the fan belt pully with the provided pully which allows for an extra belt, re install the fan belts and the belt to the york, add the fittings to the compressor and if you go with the suggested air source being the pre-filtered air from the air cleaner than there are some holes to drill in the air filter box. The manifold installs with 2 existing bolts on the fender. Wire up the electrical and route your air lines and you've got air