So, interesting customer service experience I'd like to share. Was hoping to find an FSM online for my '99. I have the 2000, 2004 but was looking for info on small nuance on the 99. Ordered a subscription from a random online source described as 'repair manual'. My mistake, clearly not the FSM I wanted.
After searching fine print with no info on cancellation, then sending an email to a random customer service inbox, I received a response instructing me to contact "whichever third party you ordered from". (I thought I ordered from them?) I then contacted my credit card company to let them know I would not accept charges. I attempted another blind email to "repairservicemanuals.com" customer service after another message of inquiry on the first email. Below is the email response from the 'third party vendor' I evidently ordered from:
Me:
Mr Porter,
I have to say, you are disgraceful. I mean you go contact your card company before we can even refund? I have never heard of such a thing. Of course we wil refund since you asked so soon after purchase, but to go and do that and put us in that position is shameful. I will be contacting your cc company too thena nd telling them that you 'jumped the gun' before we could even give a refund as you hadn't even asked yet and allowed even 24 hours for a response. I hope then in future they will no longer take you seriously and also it will affect your credit. This is just unfair and ridiculous of you, and if you can't see that, then I don't know what else.
Anyway we will refund is the point, but in future, be a reasonable human being instead of an angry disgruntled individual with no understanding of how a usual process works. It is just not fair, we work hard and will always refund if there is a legitimate problem (which since you contacted soon after purchase is fine).
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Wow.
After searching fine print with no info on cancellation, then sending an email to a random customer service inbox, I received a response instructing me to contact "whichever third party you ordered from". (I thought I ordered from them?) I then contacted my credit card company to let them know I would not accept charges. I attempted another blind email to "repairservicemanuals.com" customer service after another message of inquiry on the first email. Below is the email response from the 'third party vendor' I evidently ordered from:
Me:
- Hi, I just ordered this subscription, and this is not what I wanted. I was looking for the Toyota Factory Service Manual (FSM) and this is not acceptable for what I need. I am requesting a refund, and have already contacted my credit card company.
Thanks,
Mr Porter,
I have to say, you are disgraceful. I mean you go contact your card company before we can even refund? I have never heard of such a thing. Of course we wil refund since you asked so soon after purchase, but to go and do that and put us in that position is shameful. I will be contacting your cc company too thena nd telling them that you 'jumped the gun' before we could even give a refund as you hadn't even asked yet and allowed even 24 hours for a response. I hope then in future they will no longer take you seriously and also it will affect your credit. This is just unfair and ridiculous of you, and if you can't see that, then I don't know what else.
Anyway we will refund is the point, but in future, be a reasonable human being instead of an angry disgruntled individual with no understanding of how a usual process works. It is just not fair, we work hard and will always refund if there is a legitimate problem (which since you contacted soon after purchase is fine).
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Wow.
