I got told "7/9 from production" about a week ago. That was the first proactive communication from Metaltech to date.
Otherwise I have had to pester them for any response. Did get a couple of "we want to help" comments but they resulted in absolutely nothing of substance.
Couldn't be bothered to quote me the price to switch to powdercoated sliders when I asked.
If all this was a problem they wanted fixed it would be fixed. Either insure the shipments for enough that UPS cares, hold some units back to deal with the losses that are so common, or have replacements fabbed up within a reasonable time.
After hearing so much about their great customer service I'm not positively impressed.
My daughter was climbing out of the truck tonight and asked "argh, when are those step-side thingies going to come?"
Maybe two weeks after we get back from our trip
Maybe.