I ran into a similar issue. They guys at the desk told me I had the incorrect VIN number for my vehicle. I double checked and confirmed that I was giving them the correct VIN number, and I could see their minds working to find the best bureaucratic angles to exploit any sign of weakness on my part and place the blame squarely on another opportunistic 'fact'...a 'fact' of course that would also conveniently be outside their realm of control, therefor responsibility.
So, I played the hand dealt me and gave them the poker face and used the "I don't know. All I know is that there was a gas tank recall and a seat belt recall and this is the correct VIN" as a fall back point to keep the ball in their court.
Seeing that I was not going to help him out of the situation by giving him an opening, the man behind the desk did the only thing left for him to do. He called over his manager.
Same process with the manager, except that he invoked an additional level of authority (granted to him not, as you would hope, from some magical competence, but rather from an additional level of authority above him...an absent yet ever present authority).
While this manager was considering if he was going to have to pull out the nuclear option (his implied threats didn't seem to be working on me...maybe I was really that dumb...) and just flat out deny me with no reason given (...a true moral dilemma...), an unaware service tech strolled over to hand over a piece of paper to the folks who trade in paper and was immediately granted their full attention and expectation.
Being a tech, he attentively listened to the 'facts' being delivered to him and probably understood the implied meaning behind their narrative, but strangely didn't seem to mind. No cowering, 'searching' of papers, shifting of posture...a true glimmer of hope. Could this be the hero I need? An unlikely hero who seems completely out of place in this land ruled by papers, political logic and bizarre use of the spoken and written language?
Well, since this is an 'American' story (one that always has a happy ending), the answer is yes. He asked them if they had already tried looking up the VIN on the Service computer system. They replied 'No.' So he took a post-it note (not being of their world, I guess he didn't understand the value of paper as they did), wrote down the VIN I gave them, disappeared through a port-hole to another world, came back and informed me that 'Yes, both the tank and seat belt recall services had been performed on this vehicle,' handing me a single sheet of paper with all the necessary information to confirm what he said was true.
In conclusion, while there is no moral to this story, there is apparently another computer system that holds all the service records for these recalls performed.
Have fun, enjoy the show if they begin to give you one, but in the end, you have the strategic high ground, since by federal law, Toyota is required to perform the recall services (but, as articulated in the manuscript above, no need to go that far...go easy on 'em...they'll figure it out).
This is all great to know. I tried getting me a new fuel tank as well and my local dealership said my vin turned up nothing, as if it were never even made. Only conclusion the guys behind the desk could give me is that it was probably an import from Mexico or Canada.
Import for Mexico, sure, possible since I live right on the border. But everything in the vehicle is in English.
Ill have to check with them again next time I get the chance.