Big time complaint/rant!
They told me, go to the VA they said, you'll like it. Go to the VA they said, you will be treated well.
So I signed up for treatment, told I was eligible for free treatment. Got free hearing aids, they are worth what I paid for them. Had an endoscopy, my heart stopped while I was on the table. Bastards almost killed me.
To add insult to injury I received a bill for co-pays in July for $475.00. So much for free care. Called the 800 number and the rep said they took my gross income off my 1040. What about deductions? That is only a claim he said. The IRS accepts your claim, we require proof. Send us your receipts and we will look into it. (Later heard horror stories about the VA losing the receipts.)
This started a round of phone calls and letters to the VA about their co-pay debt. I offered a compromise settlement amount. The instructions said to offer at least 50% and I offered more. They refused. Said I needed to pay $50/mo, I offered $30. Contacted Sen Thom Tills office here in High Point and they contacted their VA rep and after a few weeks was told my payment offer had been accepted. Paid Sept, Oct and Nov, on time.
Received a letter from the VA on Monday telling me the payment plan had not been established and my $475.00 debt was now $422.26. It also said the debt had been forwarded to the Treasury Dept for servicing.
Called the Treasury Dept today and after being on hold for 30 minutes finally spoke with a rep. Funny thing, the $422.26 debt has ballooned up to $548.94. When I asked why the kind rep told me that is just what the Treasury Dept does, arbitrarily adds 30%. I can make regular payments, no date or amount given, and the full payment will be applied to the debt.
Called the VA again. The rep told me no request for a payment plan had been received, mailed late Aug, and since no payment plan was made they referred the balance to the Treasury Dept. No more letters or contact after Aug, just sent it to another govt agency.
As I told the Treasury Dept rep, I would rather deal with the Mafia, the most they would do is either break a leg or kill me. The govt agency can take everything I owe with just a single stroke of a pen, making me homeless. No wonder vets are dying as they wait for treatment. The pencil pushers at the VA are more concerned with $'s and lives means little to nothing.