And also, I have found you actually need to click on the service dates to see everything. Even if you “d/l all,” it may leave out important bits about accidents or major repairs. Or deferred items. It can be time consuming to go through everything, but a lot can be learned from the “customer states,” additions.
For sure. From my research, Lexus overall seems to keep better notes, including what a customer declines. One Lexus record even stated that customer was going to a competitor, which was good to know as it was for an AHC repair. When I asked the owner about it, he had a general off-road shop work on the repair.