Raymond, It was good hearing from you yesterday. When you called me regarding the damages from freight, I responded per our policies on the website. Once the item is picked up by the carrier then it is the customer's responsibility to file any claims with the carrier. I never heard from you again until last night and assumed that it was made right by them. I was completely unaware that you never got anywhere with them. I could have spoken with my shipping broker and made a claim that way had I known. Was the delivery ticket notated of this damage? Anyways, I am sorry you had this issue with the product.
Before now, I had not seen the pictures of the damage from the shipping company. I contracted a US based company to handle all packaging and shipping logistics and was unaware of how they shipped these items. They are supposed to be the experts in that realm so I let them run with it. I will be making a claim with them as well regarding this. For those that know me, stateside, I am a one man show with a day job. And in efforts to speed up shipping times I have out source the shipping and logistics aspect of the business. My containers arrive at a warehouse in Virginia and they pack and ship everything out.
To address the issue with the tub. Like I mentioned yesterday, this was the first time I had heard about the length issue on the Pre 78 tubs. I have imported over 30 rear tubs since 2015 and have had (1) feedback on the Post 79 rear tubs from a mud member on it being an 1" too long. For which, I talked to the manufacturer and they made the necessary changes. You also asked me what others had done, and I said that they cut the sides 1" from where it mates with B pillar. Since you have already welded the tub to rest of the body its a lot more work. You were going to look it over and let me know what the outcome was. I have already contacted my people in Colombia and have made the claim with them. I will need your help in sending me the pictures I need for that, but regardless of that outcome I will be replacing your tub for you. Lets work together to make sure you get what you purchased. I have a container scheduled for late Sept 2017 and will have a new rear tub for you on that container. I sincerely apologize for this issue and I hope that you accept my offer into making this right.