CCOT HFS Springs Sagging, no warranty

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Get it out of your system

RE: I am no therapist but this is going on too long and says more about the buyer than anything else. Aaron, you need to let this go and move on with the hobby. My advice, now that you have gathered the collective, and honestly divergent, wisdom of the board is to DELETE YOUR POST. Get it out of your system man and try to remember why these rigs are fun.

I agree that they should be fun. You're right, I suppose my experience with CCOT has been 75% positive ( three good springs) and I should look on the bright side. Thanks, man, you really should be a therapist, I feel so good now I could just sing.
 
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aaronvelasquez said:
RE: But judging from his admitted outburst, exclusion of information to further his situation, just doesn't do it for me.

What information did I exclude? Go to the top of the page, actually read my first post and re-think that statement. If I really wanted to defraud CCOT, I wouldn't have told them I re-arched the spring, or I would have loaded the corner of the car with bricks before the photo.

Take a look at my original post, the information is all there. I was upfront with CCOT and upfront with my posts here. If I was trying to do something underhanded, I would have done a better job. The truth is that I'm telling the truth and CCOT doesn't want to believe me. I suppose they will reconsider if they get more bad springs, but I doubt they'll admit it to me or anybody else.

My "admitted outburst" was caused by the frustration of dealing with a bunch of ethics-impaired customer service people at CCOT. They didn't want to take responsibility and looked for the most convenient out instead of taking my word. Good luck dealing with them on a similar issue, smarty pants.
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Are you really a lawyer?
 
aaronvelasquez said:
Not practicing, but a J.D. I admit it was a desperate attempt to get them off their duffs and pay attention.

Are you really a beerman?
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Retired beer dude. But I don't use the title to attempt to make myself look more important than I actually am.


So basically you flat out lied about that. Thus, anything you say after that must be considered as a flat out lie.
 
Lies and the Lying liars who don't tell them

:bounce: I answered yes to your question. A J.D. is a lawyer, practicing or not, Beerman.

A retired beerman is still a beerman forever, isn't he?

Besides, the point is still a saggy spring. Why on earth would anyone make this up? What possible advantage could I gain here? Why would I want one free spring?

Somebody answer me on this and I'll drop it.
 
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aaronvelasquez said:
:bounce: I answered yes to your question. A J.D. is a lawyer, practicing or not, Beerman.

A retired beerman is still a beerman forever, isn't he?
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Beerman is just a nickname that stuck. DataWarehouseman just has never had the right ring to it.


I am big on settling disputes like an adult. Going to a message board and lambasting someone is not adult-like in my book. But hey, people do things in a lot of different ways.
 
aaronvelasquez said:
I tried the standard method, Beerman. I started posting to this board after CCOT told me they weren't going to do anything.

Go back and read my original post if you're confused about why I brought this issue up at IH8MUD.
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I have read it. And I read their response. I still don't think it is cool. But hey what has been done is done.


Who should I believe? They say one thing, you say the other. There is a lot that I agree with you on concerning this debate. However, my grandmother always told us "You catch more flies with honey" Maybe if you had not been an ass, they would have helped you out.

By rearching the springs you voided the warranty. Your anger should be pointed at the moronic installer who rearched brand new springs, not the company whose warranty you voided by making this decision.
 
PHBeerman said:
Who should I believe? They say one thing, you say the other. There is a lot that I agree with you on concerning this debate. However, my grandmother always told us "You catch more flies with honey" Maybe if you had not been an ass, they would have helped you out.
.
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while i don't agree with aaron's method of handling this entire situation, i do understand his frustration at having spent $800+ on a lift that failed and your statement about getting more flies with honey may not necessarily apply. the response he says he got sounds exactly like the line of crap that jto gave me after 6 months of my being nice to them. :mad:
 
Quite the thread!

I have to say that at first i felt very badly for aaron. However, having someone threaten you and title themselves a "lawyer" (J.D. or not) would definately dig MY heels in.

I think this is a great lesson on what NOT TO DO. Don't get into a pissing match with a company when you are basically ASKING them to help you out (when you are already in the wrong). No judge would rule against CCOT after you re-arched... it could've come in 10 pieces first, but as soon as you mess with it - it becomes your problem.

Sorry aaron. It sucks to have a problem like this. But OME, HFS, BDS... doesn't matter - products fail. that's what warranties are for.

That being said - it would be great to have CCOT help a brutha out. Proving them the bigger "person" and turning a lose-lose situation into an impressive display of customer service.

just my .02

rob
 
lcruzrlvr said:
I totally disagree - Home Depot would not let you cut a sheet of plywood in half then return it because you said it was warped.

IMHO, Aaron's behavior, right or wrong, is indicative of society-wide issue of accountability. He made a bad decision to resolve the situation on his own (Note: i have made similar decisions due to factors such as cost, time constraints, etc) which resulted in voiding the warranty. He is accountable for his actions.

Cool Cruisers must know they will be held accountable for their actions as well in the form of knee-jerk reactions to the situation by other prospective buyers. It is a complete lose - lose situation for both parties rather than an amicable resolution to the situation. From Aaron's rants, I would suggest he will never be satisfied so what would CCOT gain from handling the situation differently.

Will I buy from Cool Cruisers - ABSOLUTELY. Will I ask them to perform to reasonable standards and will I expect them to expect me to perform to reasonable standards - ABSOLUTELY.

Rant mode off:

Troy :flipoff2:
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Obviously you don't know Home Depot very well, as they would accept that return.

If the customer (Aaron) did something to intentionally damage the spring then fine, CCOT is off the hook. But if it sags, then replace the fawking thing, no questions asked, re-arch or not. It's called customer service, and it will increase sales dramatically if done right. If Aaron had resolution earlier I doubt it would have been dragged in here, I've been in similiar situations and can understand his frustration.
 
No doubt Home Depot would accept the return. We bought a sharpshooter shovel and used it for a week when the handle broke while prying up some good old Colorado clay. Probably not the intended use for the shovel, but certainly a common use in the real world. Took it back, told them exactly what we were doing with it, and walked out with a replacement. Places like HD and Cabelas knowingly replace or refund money on items that they could refuse if they chose to. It's figured into the budget and they believe that the image and future sales due to their policy more than offsets the cost.
 
Good luck to you Aaron. I hope you have learned something from all of this.

Of course, if you continue to rant and try to win your "case" here, it will show the world you have not learned anything.

Just drop it, dude. You voided the warranty. You exaggerated your claim. You "threatened" them by claiming to be a practicing attorney. While none of that is acceptable, I do understand your frustration. You know this is not fair and how a judge would rule. You need no further explanation of the warranty, you admittedly read it.

Move on. It is not worth it. Unless you admit your mistakes, you are only going to negatively affect your reputation on here. After all, what other cruiserhead would want to swap/swell parts with someone who is going to go off on them publicly, threaten them, and maybe sue?

Just drop it, please. For your own good.
 
This one time...I bought new door mirrors and new tail light lenses AND ft and rear brake kits from CCOT and installed them all by myself. I was soo proud. I went wheelin shortly after and smashed both tail light lenses and knocked the passenger side mirror off. :crybaby: I was shocked to learn that CCOT would not cover either tail light lens or the mirror, to say nothing of the cost of cleaning the whizz stain my dog Birfield left on the rear deck carpet after being startled by all the racket and bumping around.

It's those durn corporations trying to screw the little guy

VIVA LE' REVOLOUTION!


I'm an idiot....lol
 
wesintl said:
Ige.. your 60 looked a hell of alot worse than the one in the pics here.
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mine were a hell of a lot worse...3"s side to side....now THIS is cruiser lean
11.webp
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actaully HD has(or I was told) a new warantee/return program, if the manufature has its owne warantee they want you to work with the manufature.........well thats what they treid to tell me when I returned a busted garbage disposal that died 2 months latter........well they did finaly see it my way and gave me a new one on the spot........but it does seem there return policy has changed some.

fsusteve said:
Obviously you don't know Home Depot very well, as they would accept that return.

Ifrustration.
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Half of me doesn't want to keep this thread going, but as a CCOT customer, I'll throw in my two cents. I bought my FJ60 from CCOT about 8 years ago. I've bought a few things from them here and there, and then early this year after much research, I bought an HFS kit with 1.5" shackles all around. My kit arrived just fine, all at the same time, and I've had no problems with it at all, save the limited install information. After it settled, my rear driver's side lean showed itself again. I measured and it's only about .5". Not a big deal and it's what was there before the lift. I've purchased one of their FJ40 "leveler blocks" and I'm goin to see if it will correct the lean later this summer. I like my springs. I haven't had any major problems with CCOT. If I did, I'd try to resolve it in accordance with their policies and if I felt something wasn't fair, then I'd push it further in a civilized and private manner. People keep comparing what HUGE businesses like Home Depot do in the way of customer service. I don't see a CCOT in every town in America. I don't blame them if their return\warranty policies aren't blind, they've got a small business to run. That said I'll second what most people here have expressed, and that is that yes CCOT had an opportunity to come out the bigger man. It would have been most impressive.

Anyway, "buyer beware" and "the customer is always right" and all those other commerce cliches'.......

--JP
 
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