Alternative to ACC for Repairs?

BMThiker

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Another for Patrick at GAS. I called ACC before I met Patrick and despite their incredible reputation, was put off by objectively higher prices than the Lexus dealer would have charged for maintenance items like timing belt/water pump. I imagine it had to be due to having too much work but IMO, I'd rather they had just said that.

Took my truck to Patrick instead and haven't looked back. He's getting mine again this week to charge up my AC.
@MongooseGA I think you may be confused at how a small shop operates. ACC doesn't charge more because they have too much work. They have hourly rates and charge what they do because of their expertise in a niche field. They don't have the staffing resources of a dealership operation either. It's just 5 people including the owners. They don't adjust their rates based on who is calling or how busy they are.
 

MongooseGA

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@MongooseGA I think you may be confused at how a small shop operates. ACC doesn't charge more because they have too much work. They have hourly rates and charge what they do because of their expertise in a niche field. They don't have the staffing resources of a dealership operation either. It's just 5 people including the owners. They don't adjust their rates based on who is calling or how busy they are.
I understand supply and demand. If they didn't have consistent business, their pricing would be lower to ideally achieve an equilibrium. GAS is the owner, his wife as admin occasionally and 3-4 techs. My intent wasn't to badmouth ACC as I know plenty of people who swear by them, but when they received my call they just didn't earn my business. The woman who answered was friendly enough but seemed a bit flustered, no biggie though- not a deal breaker. Pricing was $1600 vs $1200 at the dealer (infamous for high rates)- that's a 30% premium for a maintenance item and to have scheduled with ACC would have been weeks, not 'whenever you'd like'. I also had a $600 premium for them to install my DT headers vs my indy. I was really anxious to have work done at ACC as I know they're a sort of hub for all things Cruiser in the area, but I didn't need to meet them that badly.
 
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I dont blame ACC, get it while the gettin is good. If I had a large resto mod project with the cash to match I'd trust them over any shop in the SE. Many of us are budget conscious weekend warriors and just don't fit into that ultra premium category.
 

MongooseGA

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I dont blame ACC, get it while the gettin is good. If I had a large resto mod project with the cash to match I'd trust them over any shop in the SE. Many of us are budget conscious weekend warriors and just don't fit into that ultra premium category.
Absolutely. Custom fab work, full custom vehicles or turn-key builds- that's specialty stuff and someone could be shooting themselves in the foot by taking that kind of project to a regular technician. If I were doing an SAS on my 100, ACC would get it. For maintenance, I'm OK.
 
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