Thank you Sean. It all came back to me after your first few words.
I still cannot understand where this could've gone wrong. We've sold dozens of kits without an issue. As I said, I even used this same kit on my own truck-'63 FJ45 and everything is snug as bug.
After all this discussion though I don't know what else to do other than refund your purchase. But if we hear of other situations like yours, we'll certainly be modifying our hardware.
I'm sorry for the trouble this has caused you. And I'm sorry your situation slipped my memory. We work very hard to serve our customers honorably.
Look on your credit card statement in the next couple days to see the refund.
Please accept our apology.
Thanks.
s
I still cannot understand where this could've gone wrong. We've sold dozens of kits without an issue. As I said, I even used this same kit on my own truck-'63 FJ45 and everything is snug as bug.
After all this discussion though I don't know what else to do other than refund your purchase. But if we hear of other situations like yours, we'll certainly be modifying our hardware.
I'm sorry for the trouble this has caused you. And I'm sorry your situation slipped my memory. We work very hard to serve our customers honorably.
Look on your credit card statement in the next couple days to see the refund.
Please accept our apology.
Thanks.
s
Thanks Scott. With all due respect, you did know about it because I sent you an email as soon as I got the parts and attempted to install them. You personally replied that my doors have obviously been drilled out and and required a larger bolt/nut combination, and that a you would not compensate me for a modification to my door.
I'm here to tell you that I checked my old bolts (M6-1.00 threads) against another (award-winning, very stock) '74 model, and the bolts were the same. In fact, every bolt and screw on both my doors is M6-1.00, and I cannot imagine someone going through the trouble to drill and tap every one of the holes if they buggered one or two of them up.
Therefore, I came to the conclusion that the bolts (screws actually) that I got from you were incorrect. The two attachments show the packages I received from Cruiser Corps and a side-by-side comparison of the old vs. new screws. I ended up going to the local hardware store and getting countersunk flathead M6-1.00 screws for the handles and cranks.
Sean Van Andel - order #16099. Tell me how you want to make it right. I'm all ears.