- Thread starter
- #961
Update on the H-Frame / A-Frame debacle from Harbor Freight.
After debating with them back and forth on shipping the H back, I decided to just keep it - influenced heavily by the great folks here on Mud. It's in my garage, it's cheaper than the A, and, evidently, it's more versatile.
I will say that the nice lady (?) "Chris" that helped me on the phone from HF yesterday was great. It took about 10 minutes to get her to understand the situation, but once she did, she refunded me the difference in price and told me to just refuse the A frame when it arrives. I tried to cancel it before it shipped but too late.
This morning I got an email from the company stating that they were aware that my issue was resolved, and that my refund was confirmed. They also refunded my $90 in shipping fees due to the hassle. That was very nice and not asked for at all.
It's nice when the right hand (phone support) and the left hand (email support) know what the other is doing. I will say that is rare. Good job HF. I'll be back.
The Press is a well made piece of kit (for $199). Stable, sturdy, easy to put together (took 10 minutes).
After debating with them back and forth on shipping the H back, I decided to just keep it - influenced heavily by the great folks here on Mud. It's in my garage, it's cheaper than the A, and, evidently, it's more versatile.
I will say that the nice lady (?) "Chris" that helped me on the phone from HF yesterday was great. It took about 10 minutes to get her to understand the situation, but once she did, she refunded me the difference in price and told me to just refuse the A frame when it arrives. I tried to cancel it before it shipped but too late.
This morning I got an email from the company stating that they were aware that my issue was resolved, and that my refund was confirmed. They also refunded my $90 in shipping fees due to the hassle. That was very nice and not asked for at all.
It's nice when the right hand (phone support) and the left hand (email support) know what the other is doing. I will say that is rare. Good job HF. I'll be back.
The Press is a well made piece of kit (for $199). Stable, sturdy, easy to put together (took 10 minutes).