Your Impex ordering experience?

[gregdawg89]

On top of Impex recalculating costs for my item, now it's 15 US dollars extra, and now DHL wants 37 bucks for an Import Duty Fee. I ordered a Charcoal Canister thinking it was cheaper via Impex, when I should've just gotten it locally in the US. (NOTE: It's a Charcoal Canister for a Camry that can be retrofitted for a 100 series with some slight modification.)

I'm going to take a long pause before ordering from Impex again.

Additional NOTE: I placed the order in Jan 2026.

Note that those extra costs aren't Impex's fault.

 

[gregdawg89]

Sorry for reposting a question that I asked on another thread--I'd like to ask around a little more.

My 2003 LX470 needs a new set of AHC globes, and I heard of Impex-jp.com. But when I was about to place the order, they stated that they couldn't ship gas filled shock absorbers (a screenshot below). It seems that I can still place the order, but I'm afraid that I will lose my money if they cannot ship the globes and don't let me cancel the order. I saw many of us successfully got the globes delivered to their door, so I'm wondering if this is something new with impex-jp? I appreciate any experience/insights from the community.

View attachment 4033045

I ordered new OEM AHC globes from Impex and they were no problem with shipping or Customs.

 

[choyota]

Note that those extra costs aren't Impex's fault.

It may not be, but it's all wrapped under the experience from ordering from Impex vs a domestic purchase.

 

[mmbirtcher]

My recent experience with Impex was great. Be patient as it will take just about a month to arrive, but when I paid 25% (including shipping and tariffs) for OEM accumulators what the cost from the cheapest US option was it was a no brainer.
It only took 10 minutes to place the order...
Watch your email for updates to approve shipping and from DHL to pay tariff.

 

[dbleon]

It actually saves time to order online and have shipped to your front door. As for the local dealership..in my region the part guys are bunk .. don’t have any LC knowledge. You just pay a premium for same or next day convenience in a pinch it’s great.

Having said that… A lot of parts, after shipping, it’s actually pretty even $ to just order from the dealer.

Now… if you find a knowledgeable LC parts guy at the dealer it would nice to foster that relationship… but everyone I’ve encountered have been complete bunghole.

Also, my local dealership no longer allows online ordering so it’s a pain in the rear to have to call with part lists or email back and forth.

A seamless online ordering process with a good part diagram catalogue and reasonable prices would be nice. Partsouq is pretty close to being just that .. but IDK with tariffs now.

Impex was extremely slow and clunky but it worked

Just my two sense

 

[2001LC]

I've found them to be excellent. Their prices are the lowest, they respond quickly to questions, their shipments are always 100% correct and complete (no missing items), etc. They are my favorite parts site! The only problem nowadays is the brutal tariffs and shipping costs to the US, but that's not Impex's fault of course.

"their shipments are always 100% correct and complete (no missing items)". Has not been my experience.
I've had many issues with Impex. Just in last two year, not counting Tariffs, taxes, duty, fees. I'm out ~$2k, due to: missing parts, Toyota parts they say marked from China ( I had tossed in trash), lost shipment and damaged parts.

Partsouq and others, out of UAE. Have been great. They care about customer service.

The best in my 25 years of buying Toyota parts, has been Serra Toyota of Decatur and my Local Toyota Dealership parts man.

 

[AARONTLC]

"their shipments are always 100% correct and complete (no missing items)". Has not been my experience.
I've had many issues with Impex. Just in last two year, not counting Tariffs, taxes, duty, fees. I'm out ~$2k, due to: missing parts, Toyota parts they say marked from China ( I had tossed in trash), lost shipment and damaged parts.

Partsouq and others, out of UAE. Have been great. They care about customer service.

The best in my 25 years of buying Toyota parts, has been Serra Toyota of Decatur and my Local Toyota Dealership parts man.

Interesting, I have made 6 to 8 orders, and they have always been accurate. I do agree though, Serra Toyota is the best.

 

[Pjo113]

I just put in an order with Impex for 4 globes to MA and will report back the outcome. I am willing to go through this process to pay much less for the same product from a reputable Japanese company and put my saved money elsewhere to good use. I have the money to overpay from a USA vendor but choose not to do so, on this particular item for a 20 year old SUV, as I try to keep her AHC up and running in this rust belt.

Still processing on impex order page, Japanese holiday is over today so maybe status will update.