We never used a Philips head - we know better. We likely used an Allen wrench that was too large (I could not find the one that came with the key) and that probably did it. I just ordered the proper size off Amazon this week, but as you note, it is not working. I LOVE the key and would love a new shell. How should I get in touch?the screws are so small and the wrench so tiny it is impossible to get the screws out.
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