Truck Shop San Diego - Over the top customer service

[tech_dog]

Like many in here, I like to do my own work, but took my 94 FZJ80 into the San Diego Truck Shop to fix my leaking rear axle pinion and axle. I ended up needing a new rear axle housing, and they did a great job moving parts to the new housing, leaving everything they touched exceptionally clean.

About 100 miles after getting the work done I had a sudden issue, a severe vibration, that I originally thought was related to the work they had done. The Truck Shop, and Conner in particular, were unbelievably responsive when I called and let them know I was having an issue. I won't even cover the details, as the level of service was so much over the top I don't want to make promises on their behalf.

The problem turned out to be unrelated to their work, yet they still got me up and running less than an hour after I called them. The Truck Shop and Conner, responded instantly, diagnosed instantly, and fixed instantly, and kept delivering without hesitation even after proving the problem had nothing to do with their work.

This was one of the most impressive deliveries I've ever seen. I'll never go anywhere else.

T.

 

[ERG80]

Like many in here, I like to do my own work, but took my 94 FZJ80 into the San Diego Truck Shop to fix my leaking rear axle pinion and axle. I ended up needing a new rear axle housing, and they did a great job moving parts to the new housing, leaving everything they touched exceptionally clean.

About 100 miles after getting the work done I had a sudden issue, a severe vibration, that I originally thought was related to the work they had done. The Truck Shop, and Conner in particular, were unbelievably responsive when I called and let them know I was having an issue. I won't even cover the details, as the level of service was so much over the top I don't want to make promises on their behalf.

The problem turned out to be unrelated to their work, yet they still got me up and running less than an hour after I called them. The Truck Shop and Conner, responded instantly, diagnosed instantly, and fixed instantly, and kept delivering without hesitation even after proving the problem had nothing to do with their work.

This was one of the most impressive deliveries I've ever seen. I'll never go anywhere else.

T.

What did the problem turn out to be?

 

[tech_dog]

What did the problem turn out to be?

A caliper bolt fell out in the front. I'm still trying to figure out how it could happen.

I've been restoring this vehicle and have new front calipers on my desk, but I've been waiting for the pads to wear down so I could combine jobs. I must not have properly torqued a bolt last time I changed the pads, about 6 years ago. It finally rattled out.

 

[bhsdriller]

Very common if not torqued properly lots of posts on it
I've had it happen but on the back

 

[jonheld]

Curious as to why you needed a new axle housing for a pinion seal.

 

[Broski]

Very common if not torqued properly lots of posts on it
I've had it happen but on the back

^^^ this very common, especially the front

 

[thatcabledude]

Curious as to why you needed a new axle housing for a pinion seal.

That’s what I was wondering too. I believe he mentioned the axle(s) were leaking too. Maybe something to do with that.

 

[Broski]

That’s what I was wondering too. I believe he mentioned the axle(s) were leaking too. Maybe something to do with that.

The spindles get worn and can't be replaced. That would be my guess.

 

[Kernal]

@tech_dog: What did that cost out the door and what parts specifically were replaced ie: New Axle housing, wheel bearings, pinion seal, pinion flange, hub seals, gaskets, studs, rotors, calipers, flexible brake lines, any control arms or bushings replaced, new Parking brake parts, ----?

It would be instructional if you could post up the work sheet showing parts and labor if you can (remove your personal info of course) ie: to help others for future searches.


If rear axle spindles have deep wear grooves where the factory Hub seals ride there is a solution, the Cassette-style Labyrinth "HD" hub seals sold by Terrain Tamer discussed on the forum previously.

 

[Broski]

For those that don't know, if rear axle spindles have deep wear grooves where the factory Hub seals ride there is a solution, the Cassette-style Labyrinth "HD" hub seals sold by Terrain Tamer discussed on the forum previously.

On mine it’s where the big bearings ride on the spindle, there a little play there. And I have seen other post that have the same issue.
For me I don’t do a lot of road or hwy miles so I choose to leave it be.
Others have used a punch and soft hits going around the spindles evenly to raise the surface enough that the bearings fit tight again.
Or replace the housing.