Alibaba Bumpers (1 Viewer)

[cruiserpatch]

Patch had the first design. Garrett has completely redesigned the bumper since. It’s too bad Patch didn’t give him an opportunity (which he offered for free) before making a YouTube video.

I gave Garrett 9 months of feedback while he was getting started. I was in direct communication with him about each part that failed (there were many) throughout my first year with the product. I asked him during the unofficial HIH of 2022 if he could rebuild or redesign it for me and he said 'no.'

By the time his bumper smashed a dent in my hatch he still had no intention of helping me/redesigning it until I posted about it on social media. Personally, I'm glad that he learned a bit about customer service/publicity but hate to hear that he's still trying to throw me under the bus.

His bumpers are stout and all-around a better product now- which is good for the community. I just deleted my YouTube review since it's completely outdated information now. Not sure why I hadn't done that earlier. My best to Garrett and his customers. We're all on the same team at the end of the day.

 

[Bisho]

I gave Garrett 9 months of feedback while he was getting started. I was in direct communication with him about each part that failed (there were many) throughout my first year with the product. I asked him during the unofficial HIH of 2022 if he could rebuild or redesign it for me and he said 'no.'

By the time his bumper smashed a dent in my hatch he still had no intention of helping me/redesigning it until I posted about it on social media. Personally, I'm glad that he learned a bit about customer service/publicity but hate to hear that he's still trying to throw me under the bus.

His bumpers are stout and all-around a better product now- which is good for the community. I just deleted my YouTube review since it's completely outdated information now. Not sure why I hadn't done that earlier. My best to Garrett and his customers. We're all on the same team at the end of the day.

I’ve never heard Garrett say a bad word about you. My comments were my own based on your words in your video, and my experience with him and the bumper. If I drew a bad conclusion from your video I apologize.

 

[cruiserpatch]

I’ve never heard Garrett say a bad word about you. My comments were my own based on your words in your video, and my experience with him and the bumper. If I drew a bad conclusion from your video I apologize.

What’s passed has passed. I may reach out to Garrett and get lunch with him on my way to Cruisers on the Rockies this year. Would be good to clear the air

 

[MechE30]

I gave Garrett 9 months of feedback while he was getting started. I was in direct communication with him about each part that failed (there were many) throughout my first year with the product. I asked him during the unofficial HIH of 2022 if he could rebuild or redesign it for me and he said 'no.'

By the time his bumper smashed a dent in my hatch he still had no intention of helping me/redesigning it until I posted about it on social media. Personally, I'm glad that he learned a bit about customer service/publicity but hate to hear that he's still trying to throw me under the bus.

His bumpers are stout and all-around a better product now- which is good for the community. I just deleted my YouTube review since it's completely outdated information now. Not sure why I hadn't done that earlier. My best to Garrett and his customers. We're all on the same team at the end of the day.

Pro level move by you removing the video, that’s very honorable.
Unfortunately a lot of “customer service” these days is only looking to save face for the company, not help the customer. Sounds like you gave him more than his fair share of help, with no return. He deserves the honest review, unfortunately products evolve and the review was on an outdated component. That’s cleared but with the (lack of) customer service you received the brand tarnish will not be removed easily. It all could have been saved at 2022 HiH.

 

[LCHMOOM]

Good Chinese products have their brand name, and it's not cheap at all.