So yesterday I got to my closest Sear to finally replace my broken 20 year old 1/4 ratchet.
Knowing they have a lifetime warranty on this type of hand tool, I wasn't worried.
When I talked to the kid behind the register and showed him the ratchet, he proceeded to reach under his register and pull out a cardboard box with loose tools. He found a 1/4 ratchet and handed it to me.
I looked at it and saw that it was all scratched and wasn't the same type(the one I had you could turn from the face of the ratchet in tight situations).
I asked him why I couldn't get a new one and he said "We only give you new ones if you turn in a broken tool from our "Polished" line of hand tools. What the hell is up with that!? The tool I brought in was old, but it was polished and not like the one he gave me.
I'm really starting to think that SEARS sucks and think that it may not last too much longer if they keep up this kind of bull****.
Makes me want to go back and ask for my old tool back and tell them to go shove a pry bar up SEARS corporate's A!
Knowing they have a lifetime warranty on this type of hand tool, I wasn't worried.
When I talked to the kid behind the register and showed him the ratchet, he proceeded to reach under his register and pull out a cardboard box with loose tools. He found a 1/4 ratchet and handed it to me.
I looked at it and saw that it was all scratched and wasn't the same type(the one I had you could turn from the face of the ratchet in tight situations).
I asked him why I couldn't get a new one and he said "We only give you new ones if you turn in a broken tool from our "Polished" line of hand tools. What the hell is up with that!? The tool I brought in was old, but it was polished and not like the one he gave me.
I'm really starting to think that SEARS sucks and think that it may not last too much longer if they keep up this kind of bull****.
Makes me want to go back and ask for my old tool back and tell them to go shove a pry bar up SEARS corporate's A!