You can find a lawyer to write a letter for not a lot of money. The lawsuit on the other hand is expensive plus in another state. There are two parties on the other side, dealer with deeper pockets and salesman. If salesman receives a letter demanding removal of bad reviews or will be sued then the salesman might take down the reviews. If you say for example the fradulent reviews cost you $100k in lost business then that is what you go after. Salesman probably doesn't want to defend a lawsuit or pay $100k plus attorney fees. Salesman is dealer employee and doesn't want the liability and may fire salesman. The letter tells dealer you lost $100k in business and they are responsible. There are so many outcomes to ponder.
Get this-New Purchase Goes Sour
- Thread starter Eire32
- Start date
This site may earn a commission from merchant affiliate
links, including eBay, Amazon, Skimlinks, and others.
- Thread starter
- #22
Al
All of this because we decided to buy a brand new vehicle in the $80k region after tax .... I’m still dumbfounded
All of this because we decided to buy a brand new vehicle in the $80k region after tax .... I’m still dumbfounded
The personal toll on you is the bad part. This will eat you up for a while. Hopefully it will pass soon and the 200 will put smiles on your face when you drive it.
nwfl4runner
GOLD Star
A question to ask is whether the documents you signed had any “time is of the essence” clause, or any representations about title to the DMV. If so, you arguably have grounds to rescind the contract. If not, courts generally (in my states) will confine themselves to the 4 corners, and I’m betting it’s silent as to those elements because you didn’t expect to get screwed.
Now, libel becomes a different story. If the company disclosed your information to him so that he could then write these false reviews, Id be interested to know if the dealer played a role. You serve their registered agent with a letter outlining the law on libel and potential damages, things change.
you bought a car that you could drive, not one that has no title and bad reviews. I would end them.
Now, libel becomes a different story. If the company disclosed your information to him so that he could then write these false reviews, Id be interested to know if the dealer played a role. You serve their registered agent with a letter outlining the law on libel and potential damages, things change.
you bought a car that you could drive, not one that has no title and bad reviews. I would end them.
You might also consider if there is a consumer advocate with the local media or news channel in the dealer's city.
This sets a bad precedent of a dealer employee can go post fake reviews on any website. Loss of revenue may be hard to prove, but this is total BS. I have competed many dealer reviews, whether sales or service related and never once thought that any dealer employee would retaliate. At a minimum I would want that employee fired, the fake reviews removed and some sort of monetary compensation, albeit small. That’s why dealers get a bad name.
- Thread starter
- #28
I’m a nice person with a long fuse, so it would be out of the ordinary for me to take legal action. But, in this case, I’d pull out all the stops and go after the salesperson and the dealership big time. I think you could make an attorney rich with a settlement that would help a lot of others too by stopping the bad business practices and horrible personal behavior at that dealership. Corporate Toyota won’t care and neither will the dealer until they have to. The false reviews of your business have permanently damaged it and you deserve compensation beyond just removing the reviews. And you deserve to drive your new vehicle. Go for it.
Ive lived all over the US and a lot of Canada. What US state doesn't allow a temp tag? In fact, by federal law, any state has to accept the temporary tag from any other state where the car was purchased and registered, via the temp tag. Because of this, Intrastate purchases are usually a breeze. Something sounds weird here.
I would just squad up with a few of my buddies and drive real slow past the dealership multiple times, with the windows down, and menacing looks on everyone's faces... If the salesperson wants to act like an idiot....just meet them at their level.
Or legal letter describing estimated damages to your business as a result of your visit to their business. Send to dealership and toyota usa. Wait a few weeks...receive credit back on purchase as settlement. Drive LC200 for a million miles....sell...buy Saab plug-in coupe.
Something like this?
Or legal letter describing estimated damages to your business as a result of your visit to their business. Send to dealership and toyota usa. Wait a few weeks...receive credit back on purchase as settlement. Drive LC200 for a million miles....sell...buy Saab plug-in coupe.
Something like this?
- Thread starter
- #32
This sounds like a plan...what’s everyone doing for the weekend lol
UCC - Uniform Commercial Code
Agent & Agency Relationship
Paper Trail
Paper Trail
Paper Trail
The Agency is liable for its Agent's actions and executions of business transactions.
If you financed and the Dealer's agent got access to your financials and shouldn't have ( possibly a violation of the Fair Debt Act too.)
STAY COOL !!!
Agent & Agency Relationship
Paper Trail
Paper Trail
Paper Trail
The Agency is liable for its Agent's actions and executions of business transactions.
If you financed and the Dealer's agent got access to your financials and shouldn't have ( possibly a violation of the Fair Debt Act too.)
STAY COOL !!!
I had a somewhat similar experience when I bought a 200 in MN and had it shipped to me. They collected all the taxes and fees up front to remit to the DMV, but they messed up every financial aspect of the deal through and through. I needed two 60 day temp tag extensions because of their gross incompetence processing the title, but eventually I got a packet in the mail with a check from the dealership made out to the DMV for taxes and fees (it was literally just my own money they were passing through the dealership).
On my fourth trip to the DMV, I successfully picked up plates and thought the monumental mess was over. I had exchanged dozens of emails and phone calls with these guys over months and don’t recall ever dealing with people so inept, rude, and unprofessional at a car dealer which is saying a lot because of all the random vehicles I’ve purchased. Anyways about 2 weeks after I got my tags, I get a letter in the mail from the DMV saying the dealership check BOUNCED and my registration was now canceled and if I was pulled over or parked on a public street my 200 would get impounded! My anger and frustration level to this point had been tempered by the fact I had temp tags and could drive it, but after this letter I nearly lost it. It’s a very long and twisted story from this point, but I am convinced through the extremely heated conversations I had the general manager intentionally put a stop payment on the check knowing the ramifications it would have. This specific guy had been called out many times in reviews for some of the shadiest business practices a car dealer could do, and the whole dealership group he worked at had nothing but bad reviews.
The very long story short is I was able to get everything resolved, but it took about half a year and an unbelievable amount of stress and time. My deal was different because it was a used car, so I think yours should be easier to sort out. I personally don’t think a lawyer is going to speed up your process much more than you’ll be able to on your own, and it will definitely be even more money out of your pocket. If I was in your shoes, I’d be tempted to just tell them to rescind the deal, but that will definitely be a huge hassle. I wouldn’t be surprised if the Covid situation has totally screwed up the way the DMVs are operating right now, so maybe give it another week of pressing the issue before you go the lawyer or return route. I’m confident neither party wants to go down that route, so hopefully it gets resolved ASAP.
On my fourth trip to the DMV, I successfully picked up plates and thought the monumental mess was over. I had exchanged dozens of emails and phone calls with these guys over months and don’t recall ever dealing with people so inept, rude, and unprofessional at a car dealer which is saying a lot because of all the random vehicles I’ve purchased. Anyways about 2 weeks after I got my tags, I get a letter in the mail from the DMV saying the dealership check BOUNCED and my registration was now canceled and if I was pulled over or parked on a public street my 200 would get impounded! My anger and frustration level to this point had been tempered by the fact I had temp tags and could drive it, but after this letter I nearly lost it. It’s a very long and twisted story from this point, but I am convinced through the extremely heated conversations I had the general manager intentionally put a stop payment on the check knowing the ramifications it would have. This specific guy had been called out many times in reviews for some of the shadiest business practices a car dealer could do, and the whole dealership group he worked at had nothing but bad reviews.
The very long story short is I was able to get everything resolved, but it took about half a year and an unbelievable amount of stress and time. My deal was different because it was a used car, so I think yours should be easier to sort out. I personally don’t think a lawyer is going to speed up your process much more than you’ll be able to on your own, and it will definitely be even more money out of your pocket. If I was in your shoes, I’d be tempted to just tell them to rescind the deal, but that will definitely be a huge hassle. I wouldn’t be surprised if the Covid situation has totally screwed up the way the DMVs are operating right now, so maybe give it another week of pressing the issue before you go the lawyer or return route. I’m confident neither party wants to go down that route, so hopefully it gets resolved ASAP.
- Thread starter
- #35
So I finally got a call from the GM. They are dealing with said individual.
He has asked me what can we do to make this up to you. My head is fried from lack of sleep, I was so annoyed I slept 45 mins overnight, I can’t think straight
So he said relax over the weekend and let us know.
So I mean it’s a start, and the chief of sales will deal with me from now on.
so with that in mind what would you suggest? I did purchase an extended warranty 9 year/100k/$0ded and extended service plan 10 year/100k/$0ded for $3,990
the vehicle price was $74,459
I’m not looking to gouge someone’s business but at the end of the day....I’m open to what you all think is fair
He has asked me what can we do to make this up to you. My head is fried from lack of sleep, I was so annoyed I slept 45 mins overnight, I can’t think straight
So he said relax over the weekend and let us know.
So I mean it’s a start, and the chief of sales will deal with me from now on.
so with that in mind what would you suggest? I did purchase an extended warranty 9 year/100k/$0ded and extended service plan 10 year/100k/$0ded for $3,990
the vehicle price was $74,459
I’m not looking to gouge someone’s business but at the end of the day....I’m open to what you all think is fair
I had an issue with a BMW I bought in Texas. Paid cash but they insisted on collecting taxes for Colorado and messed that up. They collected the wrong amount and then I had issues getting it straightened out before finally getting resolved weeks later. They offered to do something for my aggrevation
I went on the BMW Accessories site that covered items they sell through their parts department and asked for a nice Jacket that was selling for $150. So my recommendation is something they sell through their parts department plus touch up paint for your vehicle.
Next time I bought a car out of state I made sure they didnt collect taxes and had the title available for me before I made the deal and got on a plane. Told them no deal without it and after checking with the manager they made it happen
I went on the BMW Accessories site that covered items they sell through their parts department and asked for a nice Jacket that was selling for $150. So my recommendation is something they sell through their parts department plus touch up paint for your vehicle.
Next time I bought a car out of state I made sure they didnt collect taxes and had the title available for me before I made the deal and got on a plane. Told them no deal without it and after checking with the manager they made it happen
- Thread starter
- #37
thanks for the advice. Honestly the $150 wasn’t worth the loss of sleep and aggravation over the last 24 hours and past week.
I did actually clarify this with them in advance that I’d be picking up the title at the time of sale and taking that to my own DMV, I clarified it prior to booking my flight. Then you get there and they act all surprised like they never heard any mention of this before
The Agency (GM) has already admitted their Agent "messed up"... Simple nuts & bolts...
What is the Agency (GM) going to do about his Agent "Telling Falsehoods about your business and damaging your hard earned GOODWILL" ???
How many years have you done things correctly building goodwill to have his Agent falsely and purposely damage it because the dealership's incompetence???
Ask the GM what their owner's CPA's value their Goodwill for on their books???
ATwoZ
SILVER Star
This. I'd imagine the least that needs to be done is have the negative reviews pulled, but I would make sure there's monetary with that. My concern would be if the fire the sales guy, what's to stop him from posting negative reviews again. I think you'll need a plan to address things at the dealership level as well as potentially with the salesperson.
Spending that much on a vehicle I know I would be completely livid.
