Front windshield leaks, caulk fix no good and guys are scared to fix

[Luke111]

Safelite replaced my windshield and it leaks, tried the poly caulk fix, nada. Talked to club guys and called who they recommended and was rejected 3 times. They said it is a bitch to do and would not do anymore.
Was quoted 276 to do and I provide gasket. Called dealer and they want 800 for an OEM. The threads say glue gasket to window and glue gasket to body.

If you have had success, what did you tell the glass people? I have read so many threads on this that my eyes bleed.

Something is missing....if your windshield is leaking after windshield replacement Safelite has a business obligation to fix it. They are a big company this would cost them practically pennies to fix. Your response is they douched you?
So now your going to spend more money to have someone else fix it?

Safelite replaced my front windshield and rear glass in my driveway... the guy was professional on time and did a great job...
and for those who think a dealership is going to do a better job that's not necessarily true. I've worked for Lexus for 25 years anytime we need a front windshield replaced with factory glass or aftermarket glass we hire a glass specialist to do the install..technicians are not glass specialist
I'd take your truck right back to Safelite and demand they fix it

Lou

 

[ton504]

The Safelite in Metairie was able replace my windshield in my 100 without it leaking. The 80 might be different though.

Btw they cracked the bronze glass while installing it. They called me to let me know if I want to let them keep it and replace it with another glass. When I came to pick it up, they installed a green one. That ticked me off. I told them and at first they said that I ok'd the green, which I would never since I specifically asked for bronze in the first place. They made it right though and it doesn't leak so overall I'm happy.

Sorry for the rambling but the point was they have to fix their problem.

 

[greentruck]

SNIP
and for those who think a dealership is going to do a better job that's not necessarily true. I've worked for Lexus for 25 years anytime we need a front windshield replaced with factory glass or aftermarket glass we hire a glass specialist to do the install..technicians are not glass specialist
SNIP

Lou,
Having worked in a garage that did the same thing, here's how I'd look at it. If you're just one on one with a customer, there's little risk in just blowing off a bad job.

If you're working on the cars of a regular customer, who calls you when he needs glass, then there's a lot to lose in just walking away from an install, let alone a bad install. You don't just risk that one person as a future customer. You may be throwing away next week's paycheck, too. They quit calling. You quit eating.

There's a greater tendency to both get it right and to correct any issues if the dealership, garage, fleet maintenance, whatever, is sending you their business.

One more thing, too. A bad installer may be able to bluff their way out, "Ah ma'am, they're all ugly like that to start with. Give it a few weeks to settle and it'll be OK."

No way are you going to pull that BS on other professionals. They may have called you to do the work, but they also know what the result is supposed to be, not what you can song and dance your way out of.

Of course, calling a dealership, garage, etc to handle glass is no guarantee of things being perfect. But I'd say it helps.