Just an FYI: I called Alexandra at Pacolonline today at 11:00am and placed an order. At 4pm, I received a UPS tracking number (just checked and it's already in route). She seemed motivated for my business and friendly to talk to. No spanish required.
They are a little expensive but finding a place that actually makes NEW body parts for our rigs is getting pretty slim. Just trying to give the OP a viable option to choose from. Good luck.
Curious what parts you ordered. Their web site says 45 parts made per order. Expect two months for delivery. Ordering something, paying for it and then hoping it comes two months later is risky. By that time your payment has be processed and gone. Leaving you with limited options if it doesn't show up. Ordering a part and have a tracking number right away leaves you in better position of not losing your money if it doesn't show as expected a few days later. Also a good idea of ordering at the beginning of your credit card billing cycle. That way you can dispute a purchase before the bill even shows up.