This is actually the 3rd Maaco I got quotes from, each one is independently owned. First one I waited 20 minutes in the dingy empty lobby while the guy sat in his office doing nothing, the old man eventually came outside took half a look, legitimately just peeked his head outside the door and said "that thing needs too much work" and walked back inside.....I just left, if he wasn't some decrepit old man he would caught an earful at the least for wasting my time like that. Second one was in the hood, all the guy did the whole time was give me disclaimers that it wasn't going to look good, not even because of the truck itself no he flat out said "don't expect a lot" and he said that over and over whenever I was pointing out things I wanted done.....got the vibe that was a insurance scam front and that was it, lots of those kinds of body shops around Detroit.
This third one the guy was very professional, the shop was clean as a whistle and full of cars, the guys were all wearing matching Maaco gear and their clothes were clean even the guys in the back, he spoke proper english and pointed out things to me that should be done that I didn't even notice. He listened intently to everything I said and gave me straight no BS answers as to what to expect, been back there 3 times since with changes to the quote and each time got the same service. I'm going to give them a shot lets see what happens........