1HZ Fuel Pump Issue? (2 Viewers)

[wrongway around]

Pumps aren't that secret . I agree with the way your dealing with it , now that there is blood all over the floor. He would be a fool not to cover it up and play the blame game , just to stay alive in a business sence..im sure this is a well learned lesson for all who actually followed this thread. Customer service should be number one when your paying thousands for a part.. .
And clearly i haven't seen it yet..
ESPECIALLY IF IT IS ACTUALLY THE FIRST ONE.
Im sure some good will come out of this, seems to have already.

 

[roscoFJ73]

Rosco please reread.
We or is it just me that is missing the fact about the fuel pin , that even big boy admitted was not what was supposed to be on it .plus i thought it hadnt been opened up yet . There does seem to be some gaps there though (did big boy ever send the new pin). Or are you and big boy saying that the pin and tuning is a pump biulder only procedure?

Plus i was asking now that there is a suspected pump failure after a 1000km and apparently it has never been opened internally up yet would you send it back or get an independent inspection?



I see all parties involved are following this thread , so correct me if my facts are wrong .


Personally i would never buy an item like this over seas when i can get it down the road ..its not like its a g turbo.

I have read the post and pretty much getting only one side of the saga. If the pumps fxxxed because of a faulty part/rebuild ,then he should cough up. But it would have been better not to put it on a forum until the dust had settled or unless it was unresolved .
There is obviously PMs and emails flying back and forward, I dont know all thats been said.

 

[wrongway around]

The reason i asked for your wisdom is i thought you were all read up on all the fuel pump intake mod type threads. Im shocked that you have not heard of either names in question from the intake mod threads , air box threads , or any of the fuel pump mod or fuel pump tuning threads.
If you were to only have read this thread , i can see how you would not have known the history of this pump ( findings and the handling of) . These pm's you think your missing is just info from other threads that most have pieced together.
It sounds like its to late for your answer now on what you would do anyways. I hope for all's sake at stake that nothing is actually wrong with the pump. And then some huge back pedalling and appologies all round are to follow. Its a wait and see game now.

 

[ForealBoreal]

Well the results are in. I'm choked.
Quoted directly from Yotahed himself:

Governor shaft bearing came apart. Tiny ball bearings through the pump = carnage
Lots of other little mistakes as well.

Lots of damage. Needs a new housing. The advance piston pin broke in two.
Had to beat the piston out. Piston is fxxxed.
Weight carrier is all carved up.
Funny thing, nothing looks new considering you ran it for about a week.
Throttle shaft and supply pump look older than that.

Rust on the supply pump liner already.

The wrong inlet bolt. That is why it couldn't be tightened.
I put a VW feed into it and it threaded in perfect. Strike two.

Grooves on the weight carrier.

The throttle shaft wear. Not bad but not brand new.
The black is a face hardening and its only riding on an aluminum bore.

 

[ForealBoreal]

more metal on the acsd hole

This is just retarded.

As is this.

You can't really see the idle screw, but its like out an inch and the high idle stop is backed off all the way. They are supposed to be almost even. Ill put a proper spring in so its right.
None of these were even touched by me mark. Idled at about 800rpm and I was about to do a tune on it when I had a break from work. Then this all happened.
What happened was they probably used a high mileage used bearing in the governor sleeve.
It came apart and sent the ball bearings flying. I found five. Looks like the circlip failed or it wasn't even installed correctly.
Bosch uses a solid bearing-less sleeve....

Head and camplate looked ok.

Pretty hard to make this stuff up.
I wouldn't have ever guessed that it was what failed. Me and the boss were wondering where the fxxx the balls came from and the peices of the circlip.
Then we looked at the sleeve. Looked completely intact until we pulled it apart. Pretty hard to fake this.
Not sure why ther are used bits in there, the bearing discs aren't even lapped.
If I use used stuff I at least try and make it look and work like new at least.

The evidence speaks for itself. I am sure if Jon would have seen this in this apparent tear down I that was done I would have never ran this thing. He would have also told me.

I am really turned off that this was even sent to me. Bothers me to be completely honest because I got ripped off.
Lots of short cuts and I don't think the customers best interest was in mind.
As to be expected (amazes me) Mark and his pump guy won't respond to anything. Go figure.

 

[ForealBoreal]

for another good read, had this gem sent to me yesterday.

http://www.lcool.org/forum/viewtopic.php?t=34642

 

[TheBigBoy]

Mark here from XXiindustries. Its clear that we have never got along nor think very highly of each other Karter. That aside, you did buy this first pump from us and we have both entered into this agreement. And we stand buy our products regardless. That is still no excuse for the bias and excessive negativity/slandering though. When you said you had a problem with the pump, we said to send it back over and we will gladly warrant it and wear all expenses. You even sent through a tracking number, but decided to go this route instead. As for not replying? I got your email yesterday afternoon and it is now the next morning. I forwarded your email to our pump guy, who is responsible and the authority on this.

"The failure is unfortunate. I had to get home and check my records to make sure but the bearing defiantly was new. What actually caused the failure we will never know. I would have approached this with a lot more care to try and find the exact cause. That isn’t rust its what is left on every feed pump. Its from the fretting against the cover plate. He will know that. Pumps that have only been on the test bench will show small signs of this. The inlet bolt Im as shocked as anyone. That is my f... up. The thread must not be deep enough for the bolt I used. The one pump I get that is missing the standard post and nut. The throttle shaft is defiantly new. The shaft is black oxide or more commonly known as blackening and only serves as corrosion resistance and appearance. It was a new shaft in a new cover, what more can I do. As for the 2 washers. There is a legitimate reason for this. They will only figure it out when they remove 1. The adjuster screws was a problem and has been fixed in later pumps post this first 1. Its pretty easy to criticize someone else’s work. Any parts reused would have outlasted any new components and judging by the failure this is more than true. The guy makes no mention of the countless parts that are new, the main housing the cover. His report is clearly bias aimed to make himself look good.
As he said he cant make it up but he can exaggerate it."

Now we aren't turning this into a big back and forth pump debate. Clearly there is a issue with this pump, that our pump guy has acknowledged. But cutting corners/ripped off is not the case, its a simple and very unfortunate pump failure. As stated originally, send the pump (all parts) and injectors back over and we will warrant it for a full refund. As with any manufacturer we require the product to be returned so we could have disassembled it to find the cause (an opportunity that we have not been given here). Which is the route that should have been taken. The fact that you've added a link in your last post shows, that your goal is to only try and tarnish names instead of seeking a solution. We have ALOT of pump and intercoolers out there, with great results and very happy customers. But the focus is always on the very few negatives.

 

[Tapage]

for another good read, had this gem sent to me yesterday.

http://www.lcool.org/forum/viewtopic.php?t=34642

I'm not in LCool .. what's about ?

 

[frank105]

I'm not in LCool .. what's about ?

This is my Lcool thread showing the issues I experienced with my XXi water to air intercooler, its a good read... Not sure if you can view it as a guest.
Like Karter, XXi have refused a refund and ignored my emails and phone calls. Andrew from XXi also told me that I'm the only XXi intercooler owner with issues. I know for a fact there are more out there...

 

[TheBigBoy]

Frank, try reading above. We just offered a full refund to karter. And every 1 of your emails has been returned, every call when a message has been left has been returned. As for performance the intercooler works perfectly well as does all the others. All 50+ of them. You even said your dyno guy was really impressed. The issue with yours is its not sitting level. Which was not picked up by anyone for days. We offered you a replacement 1 when we learnt of this, but it was going to take a while to build. You built a spacer to rectify this issue instead. Now we have it back and will fix it properly.

 

[yotahed]

"It's easy to criticize some elses work"

Youre damn right it is. I wouldn t think twice about doing it again either.

I didnt say it was a shoddy job, but some corners were cut, and I just would ve done things a little differently. Just like any other guy in any other profession.

I will say that for the amount of hours/milage that this thing was actually on a vehicle, it had more wear than it should have had.

Aside from all the destroyed bits of course.

 

[ForealBoreal]

I just feel that things were definitely overlooked and I don't think that this pump was sent out as a sound rebuild.
You and other can probably understand my reluctance to trust you for anything after discovering the issue. Can anyone blame me.

I think its a bit late for an exchanged based refund Mark.
This was not an option for me before (yes I asked for one to wipe my hands clean) and the only option other than taking the rebuild to a third party was getting the pump assessed by you to determine if it was viable for warranty.
At first you were quite reluctant after metal filings were discovered in the outlet banjo. I was a little disappointed for the fact that you did not provide any troubleshooting advice and blamed me for the failure. Yes the failure is unfortunate i understand s*** happens but I don't think it was the way I needed to be addressed after the amount of money I spent on the parts.

As for the reused components, yes there are things that are reused that go into rebuilt pumps. This is known.
I am going to take an injection specialist's advice over a salesman in the case of some of these parts.
The focusing on the "countless parts that are new", Mark we are documenting a failure here, not trying to boast up how fxxxing awesome this thing is. As for Jon's report being clearly bias and aimed to make himself look good, aren't you doing the same currently. Is this a joke.
You have showed bias on your standpoint about many other products in comparison to your own.
There were serious quality control issues with this pump and it may have been addressed in your future pumps but not this one.

As for sending the pump back, its not going to happen, its to late.
I gave the option of sending this thing back untouched for a refund up front as I felt vulnerable giving you full control as you have my money and not my best interest (yeah we get it you disagree with that statement)
The amount of time and expense this has cost me steers me in the opposite direction of any of your products.
This is my personal choice on what I want to run on my truck.

The rebuild process has already commenced. Time has already been bought, parts are on order to fix this mess.
As for the full refund on getting the pump back to you.
I am out $2150 aud + for the pump and injector job alone. This is not including the cores I paid for and the shipping.
It would cost you close to $500 in shipping alone if you were to cover the round trip expense to get this part back to me.
So in my eyes i should still refunded I will HAPPILY spread the word that I was refunded, wipe my hands and close this matter for good.
you have my paypal, if bitcoin is easier give me a shout i'll give you a QR code.

Initially when asked about XXi's shipping policy you told me "At this point in time. You send the pump over. If it is our fault we will rebuild and ship it back at our cost. Technically (like all businesses) we don't have to reimburse for freight to us. But again given it is the right thing to to we will look at this part of it". I personally did not like the sound of that and it raised an eyebrow as did a couple of our conversations about things which made me go to get the pump flow tested to begin with..... After telling you the shipping fiasco i went though you had a complete tone of voice change and said "We would have happily fixed it for you and covered all of the shipping costs". I kinda feel that this was an attempt at trying to save face.

And about the link i posted, proves I am not the only person having serious customer service issues with one of your products that needs to be addressed when this sort of money is on the line. Because if I was a potential buyer of a product. I would be performing a s*** ton of research before handing over my hard earned money. s*** happens and I know I want to be taken care of in the event that it does.

 

[TheBigBoy]

I don't really know where you are going with this. It is unfortunate and sh.. does happen I guess. We asked for the pump to be returned. In which the customer is responsible for shipping back to us. But given the right thing to do, we would have covered this. I have offered a full refund, but the pump (all bits) and injectors are to be returned. With out the items being returned, no refund will be issued.

As mentioned, we have over 50 intercoolers out there, also ALOT of pumps since we started. Its a pity it happened to someone so far away.

 

[ForealBoreal]

You have offered a refund after there were costs of getting this thing ripped apart.
So you are telling me if I was to send over the pump, I would get my full refund of $2150 plus the cores charges and cover the cost of my shipping? This makes me laugh, what are you gaining off a box of metal shavings and bolts, pretty expensive shipping costs for that if you ask me.

 

[TheBigBoy]

YOU chose to have your pump pulled apart elsewhere. We won't be covering any tear down charges or core charges that you have acquired on yourself. We sold you a product out right and require the product to be returned.

 

[BCR4619]

YOU chose to have your pump pulled apart elsewhere. We won't be covering any tear down charges or core charges that you have acquired on yourself. We sold you a product out right and require the product to be returned.

I don't know the last time I saw a business try and hash out things publicly over a failed product.... everything over here in Canada is done via email or over the phone.... this just looks bad for potential clients... "Hey look if I have a problem I have to resort to a forum and then go to war on there...."..... maybe they do it differently over in Aus?

 

[ForealBoreal]

In the end you profited from this whole ordeal and the customer suffered and took the brunt of it in terms of time and money.

 

[frank105]

Excuses like always, some how its the customers fault. And solutions after the customer has paid and fixed the problem himself.

Funny Mark, you have not contacted me since last year, and I haven't been able to contact you as you don't answer your phone.
I've emailed regarding warranty issues and/or requesting refunds 9 times in the past 11 months, Andrew has replied 3. I have never told you about my dyno experience, got proof of this? How can it perform with a leaking cooling radiator?

 

[TheBigBoy]

Your 100% correct BCR4619. It was made very clear that if the pump has been opened or teared down. Warranty void. This is the path that was chosen. And even after that fact, we just offered a full refund for the return of the pump and all of it components (not unreasonable in the slightest). Which has been refused. So the offer has now been removed indefinitely. And that is the last thing that shall be said on this matter. AFAIC

 

[wrongway around]

Well all i can say is, i saw this comeing . I had him figured out a couple years ago. Im glad he threatend you that he had good authority that the pump was torn down and warranty was void. Or how ever he worded that warranty void threat. If he didn't do that you would have sent it back to him and lost out on any credibility and one can only guess what the outcome would have been. I can't believe just how wrong that pump is.. good evidence i say . Blame game right from the start. I've seen this before and it u ssually turns to lies.
So does that mean your injector lines have to be flushed , injecters torn down for inspection and possible rebuild, might want to do a oil sample too just to see the scope of how far this went through the motor. . Man what a mess . Could have been handled way better.
I dont think he has to honor his threat about not shipping to north America any more , not a chance i would deal with him myself after following this thread.
And the other thread about the butcherd pin fiasco .If i was him I'd be offering to buy the evidence back . Not send me the evidence and then I'll refund what i think is fare. I hope it all works out between you two .