No audio coming from sound system, everything else works (LX w/ Mark Levinson)

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Joined
May 6, 2022
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Location
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I know there have been a couple threads on this issue but I would like to see if anyone thinks my case is any different. I have a 2013 LX570 with the Mark Levinson stereo. I have removed the rear entertainment system in the headrests a few years ago. Note that in 2013-2015 the LX had the rear screens in the headrests. The "fix" for the issue in the earlier models involved the single screen in the headliner. HERE is the link to that thread.

A few weeks ago I pulled my passenger seat to do some carpet cleaning and when I went to drive the truck ~5 days later, I noticed the stereo sound was not working. When cleaning it was just a simple spray cleaner in the carpet. No dumping of liquids or shampooing. I figured it was no big deal as the amp is on the driver's side. However, now after doing some research I realize there is another module that is crucial to the stereo working under the passenger seat. Go figure. For reference this is part #86104-60010 which is a multi display controller and not cheap.

Well, I thought the issue would just resolve itself since this HAS happened before (twice). After a large rain storm, the audio did not work for a few days and I think the system may have needed to dry out. To prevent this, I've cleaned the sunroof drains and even put a piece of cloth under the amp in the driver's area. However, this doesn't seem to be the issue this time since the LX hasn't seen rain and is garaged.

In reading other threads on similar topics, I noticed that you could put the vehicle in diagnostic mode, which I did. In the pictures below it looks like I'm getting a MOST error. When I click into it however, it says my 3 systems are "OK." This leads me to believe that the MOST error has something to do with the wiring? Not sure.

Overall, what I'm trying to do is narrow down the issue. I think the amp is fine, and looking at the diagnosis, I think the multimedia unit under the passenger's seat should be okay too? However, I may be interpreting these results incorrectly since I have never done this before. I have already pulled all the fuses under the passenger glove box (they looked good) as well as sprayed Deoxit into all the connectors in that area under the glove box + passenger kick panel. I didn't see any corrosion. I also pulled the connectors under the driver (amp) and passenger side (multi display controller) and sprayed with Deoxit.

Anyone have any ideas on where to go next? I'm not opposed to replacing the part(s). I just want to figure out what is wrong. Note that I do not have Techstream so I cannot pull the actual codes it's throwing it seems. I don't see any code references in the diagnosis menu my pics have.

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The only way to know for sure if your rear seat entertainment is an issue or not (despite the diagnostic menu), is to temporarily loop it out at the brown MOST connector.

Even for a basic test, you dont need to cut any wiring up etc.

If you unplug the brown MOST connector going to the RSE unit, look inside the plug, youll see that in the two larger 'openings', each opening has two small pins in each side (totaling 4).
Ignore the centre area of the plug which has the much smaller area of the plug.

Now, with two pieces of spare wire, stripped on each end (OR, even use two pieces of say, some thick solder, or something equivalent), bridge 1st pin and 3rd pin AND bridge 2nd pin and 4th pin. Make sure its tight enough to make a contact, but that your two pieces are not touching each other. You want 1 and 3, and 2 and 4.
Photo as an example.

Maybe you can hold it into this position, make sure its definitely making contact to the pins in the manner the photo is showing and have someone power on the ignition/turn on the radio.

If your radio works, your RSE unit is faulty in some manner

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Looping the plug for the rear entertainment MOST connector seems to be the way to go. I would love to have a jumper plug that would be a plug and play test option but not having luck finding the matching connector.

In this youtube video they just cut and jumped the wires at the unit under the passenger seat. I would prefer the plug option.

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