I have one experience ordering a Badlands winch part. Called HF customer service with the part number from the exploded parts diagram in the back of the owners manual.
The part was cheap, and easily ordered.
The downside was that it took months to get to me. HF did not stock the part in the US and the rep told me it would be put in the next shipping container headed from China to the US.
When I was trying to find anyone who stocked the part I found a lot of retailers stocking Warn winch parts, but NONE stocking HF winch parts.
So I was actually impressed that I was able to get the part, and at a good price, directly from HF. The turn around time could be a real issue though if time to repair mattered at all.
-rube