Looking for Bilstein 6112 front struts (P/N 24-235310) (1 Viewer)

[6ContinentsDown]

One Bilstein 24-235310 damper on my 2014 LC started leaking after 100k+ miles. These were discontinued in November and I've been unable to find them in stock anywhere. They've been great and I hate to change brands or go to a smaller piston. Anyone have a pair laying in a corner of their garage they like to sell?

 

[Docwyte]

If you're the original purchaser, Bilstein will rebuild/replace them for free. Have you called them?

 

[TimCFJ40]

Not sure if this will help or not, but the previous owner of my 200 installed the Tundra 6112s on my 2008 and they are great. Possibly those are still available?

 

[6ContinentsDown]

If you're the original purchaser, Bilstein will rebuild/replace them for free. Have you called them?

Yes, I contacted Bilstein's warranty administrator by email and received the following response. Apparently their "Lifetime" warranty ends with the death of the shock. Admittedly, 100k+ miles is a long life for a shock, but I buy a new Land Cruiser every 20 years whether I need to or not, and purchased Bilstein in large part due to the strength of their warranty. Apparently their marketing is better than their warranty.

__________________________________________________

Hello Scott,

Thank you for your patience, after taking a closer look at your warranty submission I can see that your shocks have been used for quite some time and a substantial number of miles. Based on that it is my professional opinion that if you were to submit your shock into warranty it would fail due to normal wear/tear. With that being said this is not a denial it is just a warning, If you’d like to still submit your shocks please provide me with more photos of the shocks including top and bottom mounting points. Thank you.

Kind Regards,
Hector Williams
Tech/Warr Support Specialist
thyssenkrupp Bilstein of America, Inc
T: 1 (800)-537-1085 EXT. 4022

thyssenkrupp Bilstein of America, Inc, 13225 Danielson Street, Poway, CA 92064, USA, www.bilsteinus.com

Domicile: thyssenkrupp Bilstein of America, Inc, 8685 Bilstein Boulevard, Hamilton, OH 45015, USA
Wie Sie wissen, können über das Internet versandte E-Mails unter fremdem Namen erstellt oder der Inhalt verändert werden. Aus diesem Grund sind unsere als E-Mail verschickten Nachrichten grundsätzlich keine rechtsverbindlichen Erklärungen. Der Inhalt dieser E-Mail samt Anlagen ist vertraulich und u. U. rechtlich geschützt. Der Inhalt ist ausschließlich an einen bestimmten Empfänger gerichtet. Eine Weitergabe, die Herstellung von Kopien oder der sonstige Gebrauch durch Nichtadressaten ist nicht erlaubt. Ich bitte daher jeden anderen Empfänger, der diese E-Mail versehentlich erhält, mich umgehend zu informieren und die Nachricht zu löschen.
As you are aware, messages sent by e-mail can be manipulated by third parties. For this reason our e-mail messages are generally not legally binding. This electronic message (including any attachments) contains confidential information and may be privileged or otherwise protected from disclosure. The information is intended to be for the use of the intended addressee only. Please be aware that any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this e-mail in error please notify me immediately by reply e-mail and delete this message and any attachments from your system. Thank you for your cooperation.

From: Scott Kisling <scott.kisling@icloud.com>
Sent: Tuesday, August 8, 2023 12:50 PM
To: Williams, Hector <hector.williams@thyssenkrupp-automotive.com>
Subject: Re: Bilstein Shocks - Warranty Inquiry


Hector,
Please excuse the delayed reply as I have been out of country.
Attached you will find the completed Warranty Evaluation Form, two photos of the leaking left front shock, and a copy of the original receipt for the four shocks purchased.
Please advise,
Thanks, Scott
scott.kisling@icloud.com
801-209-3936

On Jul 27, 2023, at 2:47 PM, Williams, Hector <hector.williams@thyssenkrupp-automotive.com> wrote:

Hello Scott,

Thank you for contacting Bilstein of America. I am sorry to hear you are having an issue with our products and even further that your distributor no longer has that product available. I am sorry to inform you that the photos didn't come through. Can you please try sending two photos at a time, maybe this will help and please fill out the attached Warranty evaluation form in its entirety. Please do not mail in any products without being issued an RGA# first. I'll provide a summary of what I need to process your warranty claim below. Thank you.

- Proof of purchase
- Completed warranty evaluation form (attached)
- Pictures or video of issue in question


Kind Regards,
Hector Williams
Tech/Warr Support Specialist
thyssenkrupp Bilstein of America, Inc
T: 1 (800)-537-1085 EXT. 4022
<image001.png>
thyssenkrupp Bilstein of America, Inc, 13225 Danielson Street, Poway, CA 92064, USA, www.bilsteinus.com

Domicile: thyssenkrupp Bilstein of America, Inc, 8685 Bilstein Boulevard, Hamilton, OH 45015, USA
Wie Sie wissen, können über das Internet versandte E-Mails unter fremdem Namen erstellt oder der Inhalt verändert werden. Aus diesem Grund sind unsere als E-Mail verschickten Nachrichten grundsätzlich keine rechtsverbindlichen Erklärungen. Der Inhalt dieser E-Mail samt Anlagen ist vertraulich und u. U. rechtlich geschützt. Der Inhalt ist ausschließlich an einen bestimmten Empfänger gerichtet. Eine Weitergabe, die Herstellung von Kopien oder der sonstige Gebrauch durch Nichtadressaten ist nicht erlaubt. Ich bitte daher jeden anderen Empfänger, der diese E-Mail versehentlich erhält, mich umgehend zu informieren und die Nachricht zu löschen.
As you are aware, messages sent by e-mail can be manipulated by third parties. For this reason our e-mail messages are generally not legally binding. This electronic message (including any attachments) contains confidential information and may be privileged or otherwise protected from disclosure. The information is intended to be for the use of the intended addressee only. Please be aware that any disclosure, copy, distribution or use of the contents of this message is prohibited. If you have received this e-mail in error please notify me immediately by reply e-mail and delete this message and any attachments from your system. Thank you for your cooperation.
-----Original Message-----
From: Scott Kisling <scott.kisling@icloud.com>
Sent: Thursday, July 20, 2023 11:13 AM
To: warranty@bilsteinus.com
Subject: Re: Warranty claim, 24-235310

[You don't often get email from scott.kisling@icloud.com. Learn why this is important atProtect yourself from phishing - Microsoft Support - https://aka.ms/LearnAboutSenderIdentification ]

Hello,
I am awaiting reply to the following warranty request:
Thanks you,
Scott Kisling

> On Jul 17, 2023, at 10:48 AM, Scott Kisling <scott.kisling@icloud.com> wrote:
>
> Hello,
> My distributor no longer carries Bilstein products and directed me to you.
>
> My left front shock absorber suddenly leaked onto the concrete and needs to be replaced. I have attached a copy of the original 2016 receipt for the four dampers and photos of the leaking one.
>
> Please advise.
> Scott Kisling
> scott.kisling@icloud.com
> <Order #1040 - Jowett Performance.pdf>
>
> <067A6030-8533-4322-A620-431AF466F840_1_105_c.jpeg><4BE4106E-0871-43F7
> -BD2E-1DE1B0CC9E51_1_105_c.jpeg>


<Warranty Evaluation Form.pdf>

Not sure if this will help or not, but the previous owner of my 200 installed the Tundra 6112s on my 2008 and they are great. Possibly those are still available?

The 6112 series for the Tundra and Land Cruiser include both the 24-235310 struts and (at least for the Land Cruiser) E4-FD1-Y308B00 springs together as a set. The 6112 series struts are sold separately, too, as replacements. Unfortunately, this part number was discontinued in November, and no longer available from any of the Bilstein dealers I contacted.

 

[TimCFJ40]

Sorry to hear your luck. My 6112s are nearing 100k miles as well, and I have been nothing but happy with them. It looks like the complete coil overs are still available, I guess Bilstein has just decided that they don't want to sell anything but a complete coilover anymore. I am sure there is more profit there for them in that configuration. At 100k miles there might be some benefit to replacing the springs anyway?

 

[6ContinentsDown]

Sorry to hear your luck. My 6112s are nearing 100k miles as well, and I have been nothing but happy with them. It looks like the complete coil overs are still available, I guess Bilstein has just decided that they don't want to sell anything but a complete coilover anymore. I am sure there is more profit there for them in that configuration. At 100k miles there might be some benefit to replacing the springs anyway?

I may have to do that – replace the struts and springs as a package – if I can't locate struts, although until the damper piddled in my driveway I could find no evidence of degradation.

 

[Docwyte]

Bilstein will rebuild them for you, for a cost. It's been awhile (10 years?) since I had them do it, but it was something like $75/strut or shock when I did

 

[onelittlestar]

Send them in, that’s not a warranty denial.

In case you really don’t want to….
6112

 

[6ContinentsDown]

Sorry to hear your luck. My 6112s are nearing 100k miles as well, and I have been nothing but happy with them. It looks like the complete coil overs are still available, I guess Bilstein has just decided that they don't want to sell anything but a complete coilover anymore. I am sure there is more profit there for them in that configuration. At 100k miles there might be some benefit to replacing the springs anyway?

Here's the latest info: Front 6112 strut and spring assembly part 46-206084 that included strut part 24-235310 has been superseded by 47-310971. According to my distributor the design for manufacturability has changed. The spring part number is unchanged. The current production run of struts is completely allocated to those kits; individual struts are not available. I purchased the new kit from Excel Suspension, which was very helpful in getting details from Bilstein. The lift, on my 2014 LC, is now approximately 3/4 inch above stock, although I didn't measure that carefully. I've submitted the warranty claim to Bilstein and will report back.