Rainy Day FZJ said:
Hind site would be to have level 10 or importperformance trans build me a trans.
Normally I won't post anything bad about a vendor. No particular reason - it's just me. Level 10, however, was so horrible and cost me so much money that I go out of my way to make sure that people know how slimey they are.
I had level 10 build me a A440 valve body and torque converter and send me their special clutch kit. I sent them my cores. They told me 2-3 day turn around. And then the lies started. First they sent me a 340 clutch kit. When the shop doing the rebuild noticed the mistake I called and they said they would ship the correct kit over night that day. A day went by. Then another. Then another. I called them - they never sent it. I told them to forget the clutches and had my shop put a good high quality kit in. The 2-3 days turn around for the valve body and torque converter never happened. Try a about 2 week while the truck sat in the rebuilders shop. This was the first time of several that they used the "UPS lost it" line.
OK, so things happen, I understand. Finally got the truck running. They tranny builder wasn't happy with the valve body at all. I figured how bad could it be. Well it was a little firm but not bad at all. And then it tried to lock up the torque converter. In and out, in and out the lock up went at 1 second intervals at any point above 50 mph. After several weeks and phone calls back and forth with the owner and manager (during which time they kept telling me to check the tranny computer - I knew I was in trouble at this point) they sent me to another tranny builder in their "system" to check the problem (they were sure it was in the tranny and not the valve body). The 2nd builder agreed that it was the valve body. So level 10 finally agrees to build a new one.
6 months of constant phone calls before I got the new valve body. Bear in mind that the truck isn't really driveable during this time. It's just one excuse after another. They really like to blame UPS when they can't meet their deadlines - don't fall for this.
When the 2nd valve body finally shows up we slap it in and it does the same thing. Level 10 swears up and down that it can't be their valve body and must be the tranny. I discuss it with the original builder and we pull the torque converter and send it to a local converter shop. They find that Level 10 didn't fix the broken lockup clutch seal when they rebuilt the converter. Level 10 refuses any compensation for screwing up the converter rebuild. But wait - the lockup comes in stronger now but it still won't stay locked up. The same problem is still there in the 2nd valve body.
I finally have the original builder - who has been more than patient with Level 10's BS - find a valve body core and have them rebuild and tweak it to get the shift quality that I want. That did the trick. I watched them work on the valve body so I know they didn't do anything else to the truck. This was purely incompetence on Level 10's part and beyond terrible customer service. My truck was down over 9 months while they strung me along telling me it would ship next week, then the week after, then the week after, then it was UPS's fault blah blah blah
I was always very patient with them and only lost my temper a couple of times. The last time I talked to them they said I was one of the better customers they usually deal with! But they never compensated me a dime for their crappy products. Learn from my pain - stay way from Level 10.