bamachem said:I appreciate the recommendation. I looked on their website last Wednesday and saw that they had a used 2006-2007 grille for $100 + shipping, so I called. The guy I got on the phone was very nice and helpful. I asked if they still had it. Reply was "sure, if it's listed, then we have it". I asked on condition - to verify that it was in great shape with no cracks, etc. He confirmed that whatever it said on the website, then it was accurate and true on description. I explained that I needed it shipped Priority Mail and that I had hoped to have it in-hand on Saturday, but at the latest Monday the 6th. I was told that shipping would be "about $25" so I needed to add additional shipping when I paid via Paypal above the "standard" rate that it charges.
I promptly paid via Paypal, included more than the requested $25 in shipping with my total, and put directions in the comment box that I needed it to go out as soon as possible - as per my phone conversation with the guy at the shop.
Well, Saturday comes and goes, and no Grille.
Monday comes and goes with no Grille.
I planned to call this morning since it was after-hours by the time I got home last night.
[rant on]
At 9:31pm last night, I get an email stating the following:
Needless to say, I am fuming at this point. Not only had they NOT followed through on their promise, but they were attempting a lame bait-and-switch!
I promptly told them that I was NOT interested in "upgrading" and that I wanted the used OEM grille in good condition that I paid for. I also asked why my grille that I called to confirm in their possession had not been shipped even though I had paid extra for shipping and needed it by last Saturday.
Response:
No call to let me know what happened. No call to let me know that it wasn't being shipped last week like promised. No email letting me know that they were looking for a replacement used grille to fill the order. NOTHING, INCLUDING ANY RESEMBLANCE OF GOOD CUSTOMER SERVICE. I told them that I would accept a new aftermarket grille as a substitute for the OEM one I paid for as long as there was no additional costs. Their response?
They simply issued a refund on Paypal with no comments, apologies, or explanations, and refuse to provide a grille at the agreed-upon cost. Oh, and that 2006-2007 grille is STILL listed on their website as being available.
Moral of this story: Beware of Cruiser Parts (CruiserParts.net Landcruiser Parts). Just because they list it on their website, confirm that they have it in-stock, confirm it's condition, and confirm that they will expedite shipped that you are willing to pay extra for - DOESN'T MEAN THAT THEY WILL ACTUALLY DO IT!
[rant off]
Nothing like top shelf customer support! This kind of stuff sticks with people and will cause me to think twice about using them for parts. This story isn't so much about the fact that they didn't have the grille like they said, sometimes that happens, but it's all about how it was handled afterwards.