bought one of these and first time I used it it stripped the gears and try to call the Canada warehouse that I bought it from and it`s an answering machine that you have to leave your name and number.
After many left messages with no call back, I wrote 4 e-mails a day for a week with still no answers.....
so I call their USA wholesalers with same treatment, and after about a week I got a reply telling me that they don`t keep replacement parts for them winches and they didn`t know where to get them!!!!!
The waranty states that they warranty the gear case for life and 3 years on other parts!!!
all I want is the 3 gears that stripped, and am willing to pay for it, but just can`t get them!!!!
don`t be fooled by the good reviews on these winches, like I was......I got what I thought was a good deal,,,a brand new 500$ winch that don`t work!!!
