Hi All:
[...]
. . . . . . it appears that
BJ71 tried to let the original shop fix the problem, to no avail.
IMO a customer should not have to go back and forth multiple times with a vender to get the purchased item correct, especially since
BJ71 is also having to take his truck off the road, and pull-apart the axle again due to a faulty install.
My US$00.02!
And how does that make suing someone an effective way of dealing with a customer service / lack of technical skill issue (on the part of the technician/business) ?
The United States of America is the only country that I can think of where it is commonplace to wave the Litigation card instead of simply talking to the concerned parties about coming to some form of solution that is mutually agreeable.
Litigation is expensive, slow, ineffective, and regressive.
In many cases, litigation in the USA is used in place of accepting responsibility for one's own (stupid) actions [but this is a different topic].
BJ71 is located in Canada and, as a Canadian, he probably appreciates the fact that suing someone (or a business) is a poor way of dealing with the situation. It also does not often lead to a solution to the original problem.
The other way of looking at it is, was there adequate "homework" done on selecting the person/business who performed the original installation? Also, if the installer was having problems getting a good pattern from the gears, or that there was a problem with the flange, why was BJ71 not notified before this escalated?
I am sure that BJ71 is going to be happy with Zuk's work. There is no better assurance that work is going to be done correctly than to have the whole process posted up and totally public (via the Internet).
I am also quite sure that BJ71 has spoken to, or will be speaking to, the affected parties who did the original work to come to a mutually agreeable solution.
~John