- Thread starter
- #81
Hey Creeper thanks, it's always good to know someone in the known. I think all the BS and frustration and the keep hounding them principle might have come out in my favor.
Found out they I was origonally told was the adjuster's boss was actually in home insurance. He didn't tell me that yesterday when I spoke with him. So I got the supervisor over in OKC's number. Called him no answer, left a message, called back an hour later, he answered, but of course didn't know anything. So I told him I wasn't getting any response from anyone and I was getting sick of asking for people's bosses. He tried calling the adjuster, and wasn't able to get ahold of her at the office or on her cell (surprise!). He said he would call me back after he looked into it. I asked him when, his response was "After a while I this is all news to me." I asked again "When." I wanted a time, since they've not be calling back. His final answer was "I leave work at 4:30, so if you haven't heard from me by then you'd better call me." I was like WTF? Not only is that not calling me back, but that's saying, I'm likely not going to remember to call you back. So, wife and I both have afternoon off, kids are at daycare, we go watch Salt, which happens to get out exactly at 4:00. I call since he hadnt' called (cell on vibe and clear signal). He doesn't pick up the dang phone, lets it roll to voice. The message I left was hot. Basically said I was sick and tired of them not returning calls or calling when they say the are going to and not answering the phone.
So, I call the 800 customer service #, ask for a manager. This lady listened to my story, gave me her name and direct number and promised to call back in 5. I had explained that I had all the dates and times of who I'd called and what was said written down. So she calls me back, says the OKC guy was putting the #'s together and would call me before leaving. I said it would be the first person besides her that actually called back.
Get the call from him. I think what happend was he got pushed to put a value on, and didn't consider the vehicles condition at all. The number he came up with was exactly NADA book. Then add in the sales tax, take off the $250 deductable ect. I didn't argue to get more out of it, cause even with the buy back it was much higher than I had even wished for. I'll get the car seats paid for too of course.
Kicker is my brother calls, has a good deal on a co-workers 80 year old mothers Passat w/ low miles that is too good to pass up. He also has a bunch interior pieces for the 80 from one he's parting out. We'll still have to see what happens with keeping it, as there is a certain f-it-all frustration. And while looking for something I kinda fell in love with the idea of a 1st gen 4 runner. So maybe you'll see it in the classifieds as for sale or trade on 4-runner.
All in all it's a big weight off my sholders, we'll do the check deal Monday afternoon. I Really do appreciate all the well wishes, concerns for my frustrations, offers for helps, and even the little jabs
This is a good group. Definately will be starting a new chapter in the story of White Trash Lexus.....
Found out they I was origonally told was the adjuster's boss was actually in home insurance. He didn't tell me that yesterday when I spoke with him. So I got the supervisor over in OKC's number. Called him no answer, left a message, called back an hour later, he answered, but of course didn't know anything. So I told him I wasn't getting any response from anyone and I was getting sick of asking for people's bosses. He tried calling the adjuster, and wasn't able to get ahold of her at the office or on her cell (surprise!). He said he would call me back after he looked into it. I asked him when, his response was "After a while I this is all news to me." I asked again "When." I wanted a time, since they've not be calling back. His final answer was "I leave work at 4:30, so if you haven't heard from me by then you'd better call me." I was like WTF? Not only is that not calling me back, but that's saying, I'm likely not going to remember to call you back. So, wife and I both have afternoon off, kids are at daycare, we go watch Salt, which happens to get out exactly at 4:00. I call since he hadnt' called (cell on vibe and clear signal). He doesn't pick up the dang phone, lets it roll to voice. The message I left was hot. Basically said I was sick and tired of them not returning calls or calling when they say the are going to and not answering the phone.
So, I call the 800 customer service #, ask for a manager. This lady listened to my story, gave me her name and direct number and promised to call back in 5. I had explained that I had all the dates and times of who I'd called and what was said written down. So she calls me back, says the OKC guy was putting the #'s together and would call me before leaving. I said it would be the first person besides her that actually called back.
Get the call from him. I think what happend was he got pushed to put a value on, and didn't consider the vehicles condition at all. The number he came up with was exactly NADA book. Then add in the sales tax, take off the $250 deductable ect. I didn't argue to get more out of it, cause even with the buy back it was much higher than I had even wished for. I'll get the car seats paid for too of course.
Kicker is my brother calls, has a good deal on a co-workers 80 year old mothers Passat w/ low miles that is too good to pass up. He also has a bunch interior pieces for the 80 from one he's parting out. We'll still have to see what happens with keeping it, as there is a certain f-it-all frustration. And while looking for something I kinda fell in love with the idea of a 1st gen 4 runner. So maybe you'll see it in the classifieds as for sale or trade on 4-runner.
All in all it's a big weight off my sholders, we'll do the check deal Monday afternoon. I Really do appreciate all the well wishes, concerns for my frustrations, offers for helps, and even the little jabs
This is a good group. Definately will be starting a new chapter in the story of White Trash Lexus.....
