Re: Something Major Have Gone Wrong
To All,
I spoke with Lexus HQ and to my surprise they did not grant me the opportunity to have the Front Axles done outside of their network.
They offered the following as an alternative solutions:
1- Bring the truck back to the dealer who had done the work last time to re-inspect my claim then re-do the work all over again without any financial liability on my end if it is required.
2-If I choose not to do that and possibly go to another dealer, Lexus HQ will a take care of the diagnostic charges only, if my claim is correct and the front axles must be re-done, I have to bring the truck back to the original dealer
who had done the work initially & if I opted to have the second dealer take care of the work I will be liable for the repair charges as the intial dealer refused to pay the second dealer or any other dealer for the repair charges due to the fact that they are independantly owned & the initial dealer believes that he can get the job done in his shop.
3- Lexus HQ told me if I feel that the initial dealer was incompetent in getting the problem resolved, they will assign a Master Technician to over see and supervise the work until it is done correctly. (The Master Technician reports to Lexus HQ directly).
4- And this is my option, I spoke with Cruiser Solutions this morning and I have described to them the nightmare that I have gone through so far and they were very surprised that the dealer changed so many unnecessary components in the front axle, as I was going through the different part #'s that I have on my invoices, to make the story short, he belives that the front right birfield might be out of business based on my current problem discription and the only way he can confirm that is by re-doing the front axle work all over again. Total estimated charges can range between $1,300 to $1,500 depending on his findings on the birfield. and of course Lexus will not reimburse me back for the financial damages.
I have not made any decissions yet regarding this matter, I am torn because I feel the job should have been done correctly from the begining and after 3 attempts by the dealer I am back to square one with more issues that I have started with due to their lack of knowledge on how to work on these type of trucks.
My only concern is if I give them another shot at it, I might get out of it with more issues than I have now. And I have to contempalte whether I can live with $1,300 - $1,500 in the hole and have the real LC mechanic get it done right once and for all.
Thanks
Al