Partsouq - Genuine? (1 Viewer)

[fanboy]

I used to have doubts, but after a few purchases from Partsouq, I'm a happy believer. Good stuff, good price, good delivery. Have not interacted with customer service, so can't speak to that.

Let's just hope they keep being good. Too many vendors go to crap once they've established a customer base.

 

[Eyedaho]

I used to have doubts, but after a few purchases from Partsouq, I'm a happy believer. Good stuff, good price, good delivery. Have not interacted with customer service, so can't speak to that.

Let's just hope they keep being good. Too many vendors go to crap once they've established a customer base.

I don't know for sure, but I suspect that they already have an absolutely massive customer base. Their site design and shear volume of parts drawings, huge inventory, fast acquisition of non inventory parts, efficient shipping, etc, all lead me to believe that they must be one of the largest Toyota parts retailers in existence, not to mention their other brands. But that's just my speculation.

 

[shtbrwn86]

You can order new OEM lower ball joint boots. Be sure to save the spring clip from the original boot for use with the new OEM boot. You may be able to get the seller to send you a new part.

As with any lower control arm replacement, you want the vehicle to be sitting at normal ride height before the final torque up. Otherwise, the bushings will be constantly in a bind from being in an unnatural resting position. That will shorten the life of the bushings.

The eBay seller sent me a replacement genuine Toyota boot. Shipped it Sunday from Dubai and got it Tuesday morning in Washington state. Unreal.
I’m convinced the parts are genuine as well but after factoring in shipping and stuff they are no cheaper than Partsouq.

interesting you mention reusing the original spring clip. It came with some sort of clip that was flimsy as hell. I don’t know what they expected me to do with it? But yeah I just reused the spring clip and it was fine.

 

[shtbrwn86]

I think they were like $100 cheaper. I guess that's not significantly. Really wish I bought on Partsouq just so I wouldn't have to even think about it and waste people's time looking that them.

Went back and compared the arms on partsouq and the price difference was only $10. I think I forgot to factor in shipping originally or something.

 

[IndroCruise]

This reference to the Frequently Asked Questions gives some idea of the Partsouq business model:
PartSouq Auto Parts Around the World - https://partsouq.com/en/faq-13.html

This map depicts the worldwide Partsouq customer base:

About us | PartSouq

We are group of professionals, who is interested in providing the first-class service of supply chain Auto Spare Parts - All over the world!

partsouq.com

This reference gives the name, physical address, e-mail address, phone & fax numbers, and picture of the location of the business:
PartSouq Auto Parts Around the World - https://partsouq.com/site/contact

None of this gives any guarantees but it does provide some indication of a business which can be traced. This gives more confidence than many other suppliers, especially those eBay, Amazon and other suppliers who do not disclose such details.

It is very important to read and be comfortable with the Partsouq "Terms and Conditions" and "Policies" on which Partsouq conducts its business. In particular, it is important to be aware of conditions relating to Buyer responsibility for identification of Parts and correct Part Numbers, what happens if Parts are to be returned or a refund claimed, and what happens if Partsouq can fulfill only a portion of an order, etc, etc. These are not unusual conditions but it is all "buyer beware" stuff -- which the Buyer accepts by placing an order. See --
PartSouq Auto Parts Around the World - https://partsouq.com/en/terms-2.html

Partsouq discusses OEM versus Aftermarket Parts at this reference:

Articles | PartSouq

Our Articles

partsouq.com

All good stuff, but as with any customer-facing outfit, reputation and ongoing business has to be underwritten by enduring customer satisfaction. Threads like this on IH8MUD are an excellent source of information on the reputation and performance of Partsouq (or any supplier). Continuing posts by IH8MUD Members as customers about their experiences is a very good thing.

I continue to use Partsouq when local Toyota Dealers cannot supply at reasonable prices and in reasonable timeframes. Over several years of purchases, I have had no issues with quality of parts nor any concerns about parts not being genuine OEM as claimed by Partsouq.

Delivery arrangements have been fine and very quick (days not weeks), in my case through DHL. Sometimes (not always), Import Duty and Goods & Service Tax have been levied on arrival and managed by DHL for high value items, but that is a specific matter required by the Australian Government in my case, nothing to do with Partsouq. Other countries will have their own rules and taxes. It does mean that care is necessary when making local and overseas price comparisons. Foreign Exchange rates also can be an issue.

 

[LCT]

Ordered rear wiper from partsouq and got it delivered 2 days later. Domestic shipping from McGeorge or Olathe (3hr drive from my place) takes longer than that.

 

[shakeandpop]

So has anyone ever ordered from other eBay sellers with any luck? I ordered all four front control arms from PartsLane and they were a couple hundred dollars cheaper than from PartsSouq. For something like a door hinge or something I wouldn't be that worried. But the control arms are pretty important. All the bushings look to be OEM as far as the part number stamped on them, and the numbers stamped on the ball joints, etc. Now I am worried about fakes. They don't have a website or anything, but they have 100% positive feedback with (based on 2,300 sales).

Of course it doesn't help that one of the lower control arm ball joint boots has a hole in it. :-(

View attachment 2617790

FYI I have purchased oem Lexus parts from this eBay seller, and I was satisfied everything was genuine. PartsLane, triplecreation and probably a few others seem to share inventory with PartsSouq and amayama (they have a UAE warehouse as well). When I purchase a part from one of them the stock on those websites deplete. And vice verse if I buy last piece in stock on PartsSouq, that same item disappears from eBay.

Wouldn’t hurt to compare to dealer bought parts to be 100% certain. And would certainly be helpful to all of us to have definitive proof of authenticity.

 

[shtbrwn86]

FYI I have purchased oem Lexus parts from this eBay seller, and I was satisfied everything was genuine. PartsLane, triplecreation and probably a few others seem to share inventory with PartsSouq and amayama (they have a UAE warehouse as well). When I purchase a part from one of them the stock on those websites deplete. And vice verse if I buy last piece in stock on PartsSouq, that same item disappears from eBay.

Wouldn’t hurt to compare to dealer bought parts to be 100% certain. And would certainly be helpful to all of us to have definitive proof of authenticity.

I called a couple dealers and they didn’t seem interested in ordering a control arm just for me to look at. They would have let me if it was in stock but not surprisingly there aren’t many dealers with those parts on the shelf. But I feel pretty confident they are genuine, especially after looking over their inventory and feedback from other purchases.
My biggest concern was that they were quite a bit cheaper than partsouq but once shipping was factored in there was no difference.

 

[MUDZLLA]

Dubai has free trade zones that allow worldwide operations with no tax. It is also a central transportation hub. Souq BTW is arabic for "market". Dubai is known for it's gold and diamond souqs as well as their spice souq.

 

[shtbrwn86]

Dubai has free trade zones that allow worldwide operations with no tax. It is also a central transportation hub. Souq BTW is arabic for "market". Dubai is known for it's gold and diamond souqs as well as their spice souq.

Off-topic but I’d love to go to Dubai someday!

 

[MUDZLLA]

Off-topic but I’d love to go to Dubai someday!

October to February it's OK. Also April after the March Sales Festival you may find deals. Good used Cruiser parts and tons of GC country trucks for sale with gigantic AC's and no rust...

 

[Mike NXP]

Sorry if I missed or asked this already but, when ordering from partsouq all parts tend to hand a 2-3 and 7-10 day processing options. I assume they just use different vendors , just go with the cheaper option?

 

[94SRUNNER]

Sorry if I missed or asked this already but, when ordering from partsouq all parts tend to hand a 2-3 and 7-10 day processing options. I assume they just use different vendors , just go with the cheaper option?

I typically go with the 2-3 day option unless it is a drastic price difference.

 

[Mike NXP]

I typically go with the 2-3 day option unless it is a drastic price difference.

Thanks. Turns out McGeorge was cheaper for this order. Axles are on sale right now on a few US sites.

 

[Mike NXP]

General partsouq.com question:
Curious why their price on air filter is $52.... but usually going for $20-30 here in the states. First time I've ever seen Partsouq cost more, any difference in the filter?

Part # 17801-50040

 

[ClassyJalopy]

General partsouq.com question:
Curious why their price on air filter is $52.... but usually going for $20-30 here in the states. First time I've ever seen Partsouq cost more, any difference in the filter?

Part # 17801-50040

There a LOT of parts where partsouq is more expensive than local Toyota parts outlets. Steering rack, brake booster assembly, power steering vane pump, rear propeller shaft just to name a few.

 

[OGBeno]

General partsouq.com question:
Curious why their price on air filter is $52.... but usually going for $20-30 here in the states. First time I've ever seen Partsouq cost more, any difference in the filter?

Part # 17801-50040

This has to do with tariffs for parts manufactured with certain types of materials and components. This is a currency and localized economics deal.

 

[Mike NXP]

Interesting , thanks for sharing. Good to compare for sure.

Interesting to see they take crypto as a form of payment, first time I've seen that when shopping online

 

[Jalmood]

Good Afternoon guys,

These Partsouq prices are stupid cheap compared to walking up to my local Toyota Parts Dept. desk and ordering......

So are they genuine parts? Anybody received multiple orders/parts from this site and perceived them Genuine Toyota?

Thanks,

If the prices are what make you doubtful, I'm from the gulf region and can confirm Toyota OEM parts prices here are within partsouq prices.

I just bought a clutch for my transmission from a local OEM Toyota parts dealer for ~200 USD after discounts, and on PartSouq it goes for ~226 USD.