Aaron (@Riverrunner), I have already explained the situation and apologized for what happened. I even offered to pay you the cancellation fee that I would have had to pay with the other transport company as a goodwill gesture for your time and attention. As I said, I contacted you late Friday afternoon and I had every intention of contacting the other transport first thing Monday morning to cancel. I was surprised to get a call from them on a Saturday, outside of normal business hours, confirming a truck for Monday morning.
As far as online reviews, the other company gets 4-5 star reviews on a number of other sites. This is the nature of the internet. Anyone can find varying reviews for just about any company out there, including yours.
I regret how everything turned out. And, it is regrettable that you decided to take this to a public forum instead of leaving this thread on a positive note per my last post. This was my first experience with cross-country vehicle transport and I obviously came into this completely green. If I could do it all over again I would. But, this is where we're at. I sincerely apologize and do appreciate the time you took finding me a truck. I hold no ill will. And, as I've already communicated to you, will recommend your business in the future whenever/wherever I can.