I also learned that my local Toyota dealership likes to sell cars, but they don't really believe in service after. I am the second owner of this vehicle. It was purchased brand new from the dealership and by all records was serviced there for a long time. I guess I know why the PO quit getting service done there.
It took them FOUR days to run a thourogh diagnostic on my truck. Chris and I had pretty much decided that the AFM was possibly the problem, but it was a very expensive part and we wanted to be absolutely sure. He called Toyota and told them he needed a diagnostic run. They said to bring it by 8:00 Friday morning. Not a problem. The lady taking the info only asked for a name, phone number, and the keys. We tried to explain the problem and what we had done, but she didn't want to hear it. She asked if it would be easy to find during the test drive. Chris replied, "yes, but I wouldn't pull out into traffic if I were you."
I waited for the call all day, and finally called them at 5:00. They said they were getting a lot of false signals and asked if they could work on it Saturday. Once again, they would take no infomation about what we had done or the symptoms. They would call me with more info before they closed on Saturday.
Not a problem, except once again, I had to call them. This time they said they had been really busy and that they hadn't even looked at the truck. By this time I am getting a little perturbed. I have gotten two different answers on two different days.
Monday I called them late in the afternoon to check on my truck again. Now they are telling me they are getting false signals (again) and they need to work on it Tuesday.
Tuesday I finally get an "urgent message" to call Toyota of Longview. I don't know why it was urgent. They had my truck for four days--they could wait another two hours until I got out of my lab.
The service manager said the problem was the AFM, and the part alone was over $800. I told him I would call him back. I then called C-Dan. I purchased my AFM from Dan for under $500 (with my essay money added in). I called Toyota of Longview back and told them I would pick my truck up and I found the part for under $500. Of course, I didn't mention the essay money, but I did want to inform them that I found a lot better deal.
I guess I got what I wanted from the dealership. I asked them to run a diagnostic, and that is what they did. I just didn't come away from the deal with a warm, fuzzy feeling. I feel the customer service was poor, and communication even worse. I have talked to one of their mechanics since this time and his biggest complaint is the lack of information the mechanics are given.
But the good thing is, my truck is fixed!!!!
