Just so people don’t glaze over it, I want to make sure to bring @RuggedBound customer service to light. In a time where the response is generally “tough luck”, Theo has stepped up multiple times here. ANY hiccup I’ve seen from folks that took part of this group buy results in an immediate response, resolution, and minimal impact.
Drawer organizers missing? He’ll send ‘em even though there was a design change (so out of his pocket).
Rivets? He’s sending them.
My cargo management (unknowingly) wasn’t in my shipment for my drawers, and Theo reached out to let me know he is shipping them on his dime.
I know there are more stories. I’m excited to finally install my drawers.
I’m pleasantly encouraged to see so much proactive correction however small or large. The running theme nowadays is a polar opposite. Refreshing and glad to have done business!!