My grandmother owns a ‘02 LX470 with 165k miles that I’m stepping into try and help fix. I believe it has some sort of air suspension (there is a ride selector knob near the gear selector). 3 years ago a family member took it to a local shop to replace the shocks and the poor truck has never been the same. Mechanic obviously had no idea what they were doing. It’s an absolute horrible ride and bounces all over the road. Extremely firm. Unsafe and hard to drive. I obviously have zero trust in this shop to help correct (we’ve tried). I’m attaching the invoice showing the work. Any ideas on next steps to get this fixed? What went wrong here on the fix (besides trusting someone who didn’t know what they were doing!)? I have someone I trust that I can try but I’d really like to understand more on the path forward from this group of experts.