Hi everyone. I’m the owner of a new to me 2020 LX 570 and in the process of doing some baseline maintenance. I’ve ordered parts from various dealers and online website and haven’t though much of it until now. I had lexuspartsnow.com send me an all weather floor mat rolls up in the plastic bag and wrapped in tape. It ended up being the 3 row version and didn’t fit despite the website showing the correct mat for the 2 row model. They refused to provide a RMA on the basis it was ‘opened and used’. I am not amused. Is this a unique experience? Does anyone have recommendations for dealers that discount or other online part sources? I’ve all used Yotaparts and had good luck thus far. Thanks in advance.
