My Garmin Story!!! (Customer Service Is Not Dead!!!)

Joined
May 21, 2004
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Ok

I recently had an awesome customer service experience that i thought i would share with you guys.

I bought my Garmin 276c Unit on 8-15-05 (almost 2 years ago).

I havent taken the best care of it, not as well as i should of.

The other day, i went to disconnect it from the PC and the entire guts of the USB plug came out of the unit with the cable. I pulled too hard and the wiring pulled right off of the board inside the unit!

I emailed tech support, told them exactly what happened, and noted that i have owned many Garmin units since the III was first released and this was my first problem ever!

He replied within minutes with an RWA # and told me he would warranty it.

It was almost a year out of warranty.

I sent it in and told them i need it ASAP because of my Gonzaga trip coming up.

I get an email saying the repair is complete and shipping back within 3 days of sending it out.

The next day, there is a package on my door!

Turns out, they NEXT DAY aired me a BRAND NEW UNIT!!!! The paper inside, said that mine was beyond repair so they replaced it with a new one!

This was all 100% free of charge and took less then 7 days from when i sent it, to when i got the new one.

I was MOST impressed and will continue to buy and use Garmin products!

Your experiences may vary, but i was most pleased with mine!
 

e9999

Gotta get outta here...
Moderator
Joined
Sep 20, 2003
Messages
17,865
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US
my limited experience also suggests that Garmin service is better than Magellan's (which downright sucked...)
 

RAYJON

Get a bigger hammer..
Joined
Oct 20, 2005
Messages
1,938
Location
Reno NV
I agree many companies are not standing by their product that way... nice to see there are still companies like that, If I buy a gps unit that will definately make a difference...
 
Joined
Dec 12, 2004
Messages
538
I had a great experience with Garmin. The lens on my Quest got really scratched up after only one trip, my fault, I contacted them about getting it fixed. I sent it in they sent me a new replacement within a week. Very pleased with Garmin.
 

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