Update from September:
I gave up as I am close to be within the 30 day return window. Just emailed for the return label. After emailing and talking with customer service, we were not able to get the mouse to work. They sent out a new wiring harness to try and that didn't resolve the issue. They elevated me to one of their lead engineers but never heard back.
I will say, their support is great. They will run through the checklist with you and ask for pictures of the screen setting and the connections to make sure it is wired up correctly. So, before you put your vehicle back together make sure it works.
I gave up as I am close to be within the 30 day return window. Just emailed for the return label. After emailing and talking with customer service, we were not able to get the mouse to work. They sent out a new wiring harness to try and that didn't resolve the issue. They elevated me to one of their lead engineers but never heard back.
I will say, their support is great. They will run through the checklist with you and ask for pictures of the screen setting and the connections to make sure it is wired up correctly. So, before you put your vehicle back together make sure it works.